App Support Engineer Web-based Jr

Softtek • English (Optional) • Information Technology • Software • Python • JavaScript • 2 days ago

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Salary

≈ $16k – $46k per year (Estimated)

Location

Hybrid (Aguascalientes, Monterrey, Mexico)

Seniority

Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 3, 2026. First seen by Alion on Sep 25, 2026. Softtek scores A on the Alion truth index.

Overview

Company

Impact

Profile match

Softtek

Softtek is a Mexican information technology services company founded in Monterrey in 1982 that coined the term nearshore to describe delivering technology services to the United States from Latin America. It provides application development and maintenance, enterprise application implementation on SAP and other platforms, cloud and infrastructure management, digital engineering, quality assurance and business process services to clients across the Americas, Europe and Asia. Headquartered in Monterrey and privately held, it operates delivery centres across Mexico, Brazil, Argentina, Spain, India and China and is one of the largest technology services firms based in Latin America.

softtek.com • HQ: Monterrey, Mexico • Software • Information Technology • Managed IT Services (MSP) • Enterprise Apps Implementation Partners • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1982

Tech stack of Softtek

App Support Engineer Web Jr

Requirements

Must have: +1 year of professional experience with:

Java
Unix/Shell scripting development
Read Logs experience
Troubleshoot software issues
JavaScript

Nice to Have

Windows based application support activities
AWS Cloud
ITIL
Python

Responsibilities

Provide application support for systems running on Java, Unix/Linux, and Windows environments.
Read and analyze application and system logs to identify issues and anomalies.
Troubleshoot software incidents and perform root cause analysis.
Provide timely and effective solutions to application-related issues.
Collaborate with cross-functional teams to resolve incidents and improve system performance.
Communicate with customers and stakeholders via email and phone to address technical issues.
Document incidents, solutions, and technical procedures clearly.
Participate in shift-based support, including rotation schedules and occasional weekend coverage.
Support a customer-oriented service approach, ensuring clear and effective communication.

Languages

English Developing Advanced
Able to have a good conversation in English and able to write a good email and/or document.

Locations

Hybrid - Aguascalientes or Monterrey

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