App Support Engineer Web-based Pr

Softtek • Spanish: C1 • Bachelor's Degree • SQL • 4 days ago
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Seniority
Middle · 3+ years exp
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Softtek

Softtek is a Mexican technology company founded in 1982 and headquartered in Monterrey. It provides software development, digital transformation and managed services worldwide. The company pioneered the nearshore delivery model from Latin America.
softtek.com • HQ: Monterrey, Mexico • Information Technology • 1001-5000 employees • Est. 1982

Profesional con sólida experiencia en soporte de aplicaciones web empresariales, habilidades de troubleshooting avanzado, orientación al servicio, capacidad analítica y experiencia trabajando en ambientes de producción críticos con enfoque en estabilidad operacional, mejora continua y satisfacción del cliente.

Actividades:

Realizar la entrega documental y recopilación de firmas que sustentan las evidencias de los servicios prestados.

Experiencia obligartoria:

  • 3+ años de experiencia en entrega documental.
  • Manejo y análisis de logs de aplicaciones y servidores.
  • Conocimiento de sistemas operativos Windows y/o Linux.
  • Consultas y análisis de bases de datos SQL:
  • SQL Server
  • Oracle
  • PostgreSQL
  • MySQL
  • Experiencia con herramientas ITSM:
  • ServiceNow
  • Jira
  • Remedy

Nivel académico:

Estudios nivel superior acreditable de nivel licenciatura o ingeniería en las áreas de:

Computación e Informática, Administración

Competencias

  • Pensamiento analítico y atención al detalle.
  • Habilidades de documentación técnica.
  • Capacidad de coordinación con equipos multidisciplinarios.
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