Field Services Agent EUC & ClientApps Jr

Softtek • Information Technology • Software • 3 days ago

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Salary

≈ $40k – $70k per year (Estimated)

Location

In office (Canton)

Seniority

Junior

Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 8, 2026. Softtek scores A on the Alion truth index.

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Company

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Softtek

Softtek is a Mexican information technology services company founded in Monterrey in 1982 that coined the term nearshore to describe delivering technology services to the United States from Latin America. It provides application development and maintenance, enterprise application implementation on SAP and other platforms, cloud and infrastructure management, digital engineering, quality assurance and business process services to clients across the Americas, Europe and Asia. Headquartered in Monterrey and privately held, it operates delivery centres across Mexico, Brazil, Argentina, Spain, India and China and is one of the largest technology services firms based in Latin America.

softtek.com • HQ: Monterrey, Mexico • Managed IT Services (MSP) • Enterprise Apps Implementation Partners • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1982

Tech stack of Softtek

Job Title: Field Service Agent

Location: Canton, MS

Duration: FTE Term

Position Summary

Provide L2 technical support (incident/requirement resolution) to end users. Diagnose and resolve hardware and software incidents to end users to ensure continuity of operations. When necessary, travel to the users' locations to resolve the incident/requirement in person, guaranteeing a quick response and complying with the project's SLAs. Maximize customer satisfaction through high-quality technical support.

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