UX Specialist ServiceNow

Softtek • Portuguese: C1 • Information Technology • Software • 17 days ago

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Location

Remote (Brazil)

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Sep 23, 2026. Softtek scores A on the Alion truth index.

Overview

Company

Impact

Profile match

Softtek

Softtek is a Mexican information technology services company founded in Monterrey in 1982 that coined the term nearshore to describe delivering technology services to the United States from Latin America. It provides application development and maintenance, enterprise application implementation on SAP and other platforms, cloud and infrastructure management, digital engineering, quality assurance and business process services to clients across the Americas, Europe and Asia. Headquartered in Monterrey and privately held, it operates delivery centres across Mexico, Brazil, Argentina, Spain, India and China and is one of the largest technology services firms based in Latin America.

softtek.com • HQ: Monterrey, Mexico • Managed IT Services (MSP) • Enterprise Apps Implementation Partners • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1982

Tech stack of Softtek

User Experience (UX) Specialist | ServiceNow

Profissional focado na criação e otimização da experiência do usuário dentro da plataforma ServiceNow, garantindo interfaces intuitivas, processos simplificados e alta adoção das soluções digitais. Atua na análise da jornada do usuário, levantamento de requisitos, design de interfaces e melhoria contínua dos serviços digitais.

Principais Competências

Design de experiência do usuário (UX) e interface (UI)
Service Portal
Workspace Experience
UI Builder
Customer Service Management (CSM)
Human-Centered Design
User Research e User Testing
Análise de métricas de adoção e satisfação
Acessibilidade e usabilidade
Gestão da mudança e adoção de plataforma

Principais Responsabilidades

Mapear jornadas e necessidades dos usuários.
Projetar experiências digitais centradas no usuário.
Configurar e personalizar interfaces ServiceNow utilizando UI Builder e Workspace.
Realizar pesquisas de usabilidade e testes com usuários.
Propor melhorias para aumentar produtividade e satisfação.
Trabalhar em conjunto com equipes de negócio, desenvolvimento e arquitetura.
Definir padrões de design e governança da experiência digital.

Diferenciais Valorizados

Conhecimento Customer Experience (CX).

100% remoto

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