Travel Desk Operation Associate

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Summary:

The Travel Operations Planning role is crucial for managing and enhancing the company's corporate travel program. This position acts as the main point of contact for travel-related inquiries, support, and disruptions, ensuring a smooth and compliant travel experience. The role involves collaboration with various departments to maintain effective communication and process improvements.

Responsibilities:

• Manage day-to-day administration of the corporate travel program and continuously improve processes.
• Serve as the primary point of contact for employee travel inquiries, booking support, and travel disruptions.
• Maintain clear communication through Teams and SharePoint by sharing relevant travel policies, alerts, and updates.
• Partner with Finance, HR, Accounts Payable, approvers, and executive stakeholders for a seamless travel experience.
• Manage travel vendors, coordinate regular vendor reviews, and explore new solutions.
• Reconcile invoices and credit memos, and support purchase orders.
• Produce various travel reports, including spend, unused-ticket, visitor, regional, and departmental reports.
• Conduct periodic user audits across Navan and HR systems.
• Coordinate with visa providers and provide backup approval coverage when needed.
• Plan travel for major company events and team offsites, including flight coordination and hotel negotiations.
• Lead future improvements such as expense-management integration and vendor selection.
• Deliver travel-system training to new employees and ensure scalable processes.

Required Skills:

• Proven experience in travel operations or a related field.
• Strong organizational and communication skills.
• Ability to manage vendor relationships and negotiate contracts.
• Proficiency in using travel management systems and platforms like Navan.
• Experience in coordinating travel for large events and managing on-site issues.
• Familiarity with financial processes, including invoice reconciliation and purchase orders.
• Ability to work collaboratively across departments and with various stakeholders.
• Strong analytical skills for producing and interpreting travel reports.
• Adaptability to lead process improvements and system integrations.
• Experience in delivering training and scaling processes with organizational growth.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice