Business Intelligence Data Analyst

Overview

This role is part of the Business Intelligence team, a centralized function supporting the broader organization through data-driven insights and analysis. The position carries meaningful ownership and accountability, reports to the Manager of Business Intelligence, and is responsible for delivering decision-grade reporting, partnering with stakeholders on KPIs and analytical solutions, improving data quality in collaboration with Data Engineering, and leading self-service BI communications and training.

Key Responsibilities

• Design, develop, and maintain Power BI dashboards and data models supporting business functions
• Partner with business stakeholders to gather requirements, define KPIs, and translate them into actionable reporting solutions
• Ensure data accuracy and consistency by validating source data, monitoring report outputs, and documenting assumptions and definitions
• Collaborate with Data Engineering to define analytical requirements and contribute to the design of optimized data models and transformation logic
• Support self-service BI users through communications, collateral, and training materials
• Document KPI definitions, data lineage, and reporting assumptions to support consistency and self-service analytics
• Identify opportunities to automate manual reporting processes and improve refresh reliability

Required Skills and Qualifications

• Experience in business intelligence, analytics, or data roles
• Proficiency in SQL, including techniques such as CTEs and window functions for dataset manipulation
• Familiarity with dimensional data modeling and data warehouse concepts
• Proficiency in Power BI (DAX, data modeling, Power Query, and dashboard design) or other visualization tooling
• Excellent ownership, problem-solving, communication, and time management skills with the ability to work independently on multiple projects
• Experience collaborating across technical and business teams; ability to translate analytical findings into business insights

Preferred Skills and Qualifications

• Experience with SMS/Text Servicing or CPaaS platforms is a plus
• Experience with Payments Services is a plus
• Experience working with CRM and marketing automation data sources (e.g., Salesforce, HubSpot)

General Duties and Expectations

• Adhere to the Company's Code of Conduct/Ethics
• Create and maintain effective working relationships with other Company employees
• Ability to multi-task, prioritize, and manage time effectively
• Project a professional and appropriate Company image in all dealings with clients, vendors, business partners, and visitors
• Ensure security of information in all matters pertaining to company, client, and consumer information
• Contribute to the professional culture within the office and the company overall

About SBT

SBT was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carriervindustry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Princeton, NJ with remote teams and offices throughout the United States.

SBT is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.