Account Manager - Agency - Remote - USD basic and commission

Introduction

 Account Manager

Location: Remote, South Africa

Employment Type: Full-Time, ICA (40 hours/week)

Schedule: U.S. Business Hours overlap required (EST / CST)

Compensation: $1,500 – $2,000 USD / month (commensurate with experience) + Performance Incentives

Reports To: Head of Sales, with close collaboration across Recruitment Operations and Leadership

 

About the Company

Our client is a high-growth global recruitment and remote talent placement firm dedicated to helping fast-growing U.S. and international businesses scale their teams. By connecting visionary founders with vetted, top-tier global talent across emerging tech hubs, the company removes the administrative friction, compliance complexity, and prohibitive costs of traditional staffing.

The organization operates an agile, modern headhunting model backed by an industry-leading placement guarantee. They are looking for a commercially sharp, consultative Account Manager to join their internal sales and client intake team. This person will own the commercial journey—turning qualified inbound prospects and hiring inquiries into structured, committed requisitions ready for the recruitment delivery engine.

This is a consultative advising role rather than a cold-calling or transactional outbound seat. You will act as a trusted talent advisor to business owners, CEOs, and executive operators who actively need remote talent to scale their operations.

Role Overview

The Account Manager will lead the front-end sales consultation, role qualification, and commercial onboarding cycle.

Approximately 70–75% of the role focuses on consultative discovery calls, scoping hiring requirements, commercial negotiation, and closing service agreements. Approximately 25–30% focuses on pipeline administration, CRM deal tracking, search commitment validation, kickoff scheduling, and lead nurturing.

The ideal candidate can lead an insightful discovery session with a founder, analyze their operational pain points, recommend the optimal geographic talent pool, establish realistic compensation tiers, and secure commercial commitment without friction.

This includes:

• Leading structured, consultative discovery calls with business owners

• Scoping detailed job profiles and setting realistic compensation benchmarks

• Drafting and executing Master Services Agreements (MSAs) and Service Orders (SOs)

• Enforcing search deposit standards and commercial terms

• Coordinating seamless handoffs to Recruitment Operations during kickoff calls

• Nurturing stalled leads and past clients back into active hiring pipelines

• Maintaining pristine CRM hygiene in HubSpot

• Collaborating with marketing and recruitment teams to monitor regional talent supply and market demand

The successful candidate should be comfortable leading executive-level business conversations, setting firm expectations on feasibility, handling commercial objections, and driving deals across the finish line with urgency.

 

 

Duties & Responsibilities

Key Responsibilities

Discovery & Client Consultation

• Lead 20–30 minute discovery video calls with inbound prospective clients and returning hiring managers.

• Uncover underlying business bottlenecks to define exact role responsibilities, reporting lines, and required capabilities.

• Provide clear, expert guidance on talent markets across South Africa, LATAM, and the Philippines (time zones, cultural alignment, English fluency, technical depth).

• Set realistic market compensation bands based on historical placement data and current regional hiring benchmarks.

• Align client expectations around hiring timelines, interview SLAs, and vetting procedures.

Commercial Closing & Contracting

• Present the firm's pricing models, placement fee structures, and the Perfect Hire Guarantee with clarity and confidence.

• Draft, issue, and manage Master Services Agreements (MSAs) and role-specific Service Orders (SOs).

• Ensure all business terms, invoicing details, and search commitments are confirmed prior to operational release.

• Collect the standard search deposit (or validate pre-approved waivers for qualified returning enterprise accounts).

• Navigate commercial pushback, custom billing requests, and scope adjustments diplomatically while protecting margin integrity.

 

Operational Kickoff & Handoff

• Coordinate structured 10–15 minute kickoff calls between the client, the assigned Recruitment & Client Success Manager (RCSM), and the lead sourcing recruiter.

• Ensure the recruitment delivery team receives complete, calibrated context on client preferences, team culture, deal-breakers, and timeline expectations.

• Facilitate a smooth transition so the client feels supported from commercial agreement directly into candidate sourcing.

CRM Administration & Pipeline Operations

• Maintain strict deal hygiene across all pipeline stages in HubSpot CRM.

• Log meeting recordings, detailed discovery notes, client requirements, and follow-up tasks immediately following client interactions.

• Track conversion metrics from discovery call completed to signed service order and search deposit collected.

• Re-engage cold or stalled discovery leads through structured outreach and relevant candidate profile showcases.

• Alert sales and recruitment leadership early when client expectations diverge significantly from realistic market availability.

Desired Experience & Qualification

Hard Skills & Qualifications

• 3+ years of experience in recruitment account management, staffing agency sales, consultative B2B sales, or RPO account intake.

• Proven track record closing commercial agreements with North American (U.S./Canada) or European business founders and hiring managers.

• Deep understanding of international remote staffing, offshore/nearshore talent dynamics, and compensation benchmarking.

• Strong working fluency with HubSpot CRM (deal pipelines, task workflows, contact management).

• Experience drafting and issuing commercial contracts, service orders, and invoicing terms.

• Exceptional written and verbal English communication (neutral accent, executive presence).

• High comfort working across U.S. business hours (PST, CST, or EST overlap).

Preferred Tools

• HubSpot CRM

• Google Workspace (Docs, Sheets, Slides, Gmail)

• Zoom & Fathom / Otter.ai

• Slack

• DocuSign / PandaDoc / HubSpot Documents

• Loom

Soft Skills

• Consultative and authoritative communication style

• High commercial awareness and negotiation instincts

• Active listener who diagnoses root problems rather than pitching features

• Strong sense of urgency and pipeline momentum

• High attention to detail in contracting and CRM administration

• Self-motivated and comfortable working remotely in an autonomous environment

• Resilient problem solver who handles objections calmly and professionally

About the Ideal Candidate

The ideal candidate is a consultative closer who understands both the commercial mechanics of sales and the practical realities of recruitment operations.

You do not simply say "yes" to every client demand; you serve as an expert advisor, guiding founders away from unrealistic expectations and toward profiles that can actually be sourced and placed successfully. You are energized by getting deals over the line, tracking your metrics, keeping your CRM immaculate, and handing off clean, fully aligned searches to your delivery partners.

Why This Role Matters

This role directly fuels the company's operational engine. Every successful placement begins with an accurate, well-calibrated discovery conversation and a clean commercial agreement. By qualifying requirements thoroughly, setting honest expectations, and securing client commitment upfront, you protect the recruitment team's time, accelerate placement speed, and ensure lasting matches for our clients. 

Package & Remuneration

• Basic USD
• Commission
• Fully remote aligned to EST hours