Commercial Account Manager (Manchester)

Role summary:

We’re looking for an ambitious and proactive Commercial Account Manager to take ownership of a defined territory within our 1-100-user customer segment.

You’ll build strong relationships with customers and channel partners while identifying and driving new business, cross-sell and expansion opportunities.

Previous cybersecurity or channel experience isn’t essential. What matters most is strong sales instinct, initiative, resilience and a genuine willingness to learn and develop.

What you will do:

• Take ownership of your territory and build pipeline through customer, prospect and channel-partner engagement.
• Identify new business, cross-sell and upsell opportunities across the Sophos portfolio.
• Manage a funnel of inbound leads, prioritising responses in line with service-level agreements while proactively creating new sales opportunities.
• Process quotes, deal registrations, licensing requests and other sales tasks accurately, efficiently and in line with internal policies.
• Understand the end-to-end deal process and work with cross-functional teams to resolve issues and progress opportunities quickly.
• Maintain accurate CRM records, including customer conversations, competitive information, decision-making criteria and agreed next steps.
• Achieve agreed sales goals and performance expectations across calls, emails, tasks and other sales activity.
• Deliver a best-in-class customer and partner experience while contributing positively to the growth of our channel business.

What you will bring:

• Previous experience in sales, business development or a customer-facing commercial role.
• A proactive, results-driven mindset and the confidence to take initiative and create opportunities.
• Experience engaging existing customers and new prospects to identify cross-sell and upsell opportunities.
• Strong interpersonal skills, including effective questioning and active listening.
• A customer-focused approach and a commitment to delivering an excellent customer and partner experience.
• Empathy and the ability to understand desired outcomes, de-escalate issues and work effectively with internal teams.
• Resourcefulness, accountability and a willingness to go above and beyond to solve problems.
• Strong organisation and prioritisation skills, with the ability to work accurately in a fast-paced environment.
• A collaborative, coachable approach and genuine willingness to learn.
• Experience using a CRM system would be beneficial; Salesforce experience is preferred but not essential.
• Willingness to travel and attend the office three days per week.