Regional Program Manager

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone - no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Team

Sound Physicians is a physician-founded and led organization providing services across the acute episode of care - through emergency medicine, critical care, hospital medicine, anesthesia, value-based care, telemedicine and physician advisory services. Our clinicians and business colleagues are committed to improving outcomes for patients and hospitals through a proven performance management model. We strive to be the practice of choice for providers and the partner of choice for hospitals across the country.

The Regional Program Manager works with the Sound anesthesiologist and CRNA team at the assigned hospital(s) and/or system partner on a daily basis, consisting of a Program Medical Director, Chief CRNA, and in some situations, an Anesthesia Coordinator. This role contributes to a larger regional team that supports anesthesia programs across multiple states. The Regional Program Manager (RPM) will support and report to the Regional Director of Operations (RDO) or Regional VP of Operations (RVP), with triad accountability to the Program Medical Director (PMD) and Chief CRNA.

About the Role

The Regional Program Manager is responsible for, but not limited to, the on-site operational management and oversight of assigned Sound Physicians anesthesia program(s). The Regional Program Manager, in partnership with the Program Medical Director and/or Chief CRNA, may be the primary point of contact with the hospital, as assigned and directed by the RDO, or RVP, working directly with the C-suite, other key leaders and support staff to manage anesthesia operations, quality, safety, patient experience, provider well-being, and provider/provider group performance. The Regional Program Manager will have a visible presence at the assigned hospitals and/or systems and will focus on establishing professional relationships with the anesthesia team, hospital C-suite executives, and surgeons (as accessible).

Essential Duties and Responsibilities

Client Retention and Performance Management:

• Build and maintain relationships with leaders and key stakeholders at partner sites/systems
• Support the Regional Director of Operations with site specific data collection to meet Sound’s performance objectives and other process improvement efforts. Performance objectives are established in cooperation with our hospital partners in alignment with their goals.
• Manage to defined performance objectives by working with various Sound’s Central Services departments, as well as our hospital partners, operational and clinical leadership, and clinical teams to create operational plans, reports, and dashboards.
• Meet regularly with the Regional Director of Operations, Program Medical Directors and/or Chief CRNAs to review site performance, identify opportunities and barriers, and develop action plans.
• Collaborate with the Regional Director of Operations, Program Medical Directors and/or Chief CRNAs to contribute to team meeting agendas.
• Assist with the evaluation and improvement of clinical pathways, including working to reduce variation and non-value-added activity.
• Identify and problem solve day-to-day site operations issues including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of Sound’s Central Services departments.
• Review and maintain productivity and quality metrics, watching for trends and notifying operational leadership of impactful variances.

Financial Operations:

• Review, verify and process invoice data, including quality, at-risk and bonus components. Proactively partner with Accounts Receivable to ensure invoicing issues/credits are resolved.
• Review Physician incentives/bonuses and process for timely payment.
• Review and validate shift and productivity data for appropriate processing by payroll.

Staffing Management:

• Put clinician staffing requests into Salesforce and approve other Employment Agreement changes.
• Ensure coordination and facilitation of anesthesiologists and anesthetists onboarding/orientation requirements, training, and utilization of Sound Connect for Anesthesia.
• Support Regional Medical Director, Chief CRNA, and Regional Program Manager or Regional Director of Operations in tracking provider shifts and temporary labor costs.
• Coordinate onsite physician interviews with hospital leadership and follows up on hiring recommendations.

Team Management and Development:

• Lead and develop any direct reports (Anesthesia Coordinators)

A successful candidate will have a demonstrated track record of a combination of these competencies, personal attributes, knowledge, and experience:

Values

• Learning Agility (Curiosity): Seeks out diverse experiences and apply lessons learned to new challenges
• Self-Starter/Takes Initiative: Independently assesses situations, addresses conflicts and leads action without hesitation
• Passionate: Commitment to achieving high levels of performance continually. Demonstrated personal resilience and enthusiasm for a job well done
• Communication: The ability to speak, write, and listen clearly and consistently
• Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms.
• Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others. Set a personal example of optimism, poise, and professionalism
• Negotiation: Reach consensus while maintaining positive, sustainable relationships
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, triad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team)
• Team Work: The ability to pull people together into highly effective teams

Knowledge, Skills, and Abilities

• Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)
• Knowledge of relevant state and federal healthcare regulations
• Basic understanding of financial and budgeting processes/principles.
• Intermediate knowledge of healthcare informatics, including quality measures.

Education and Experience

• Bachelor's Degree in business administration, healthcare administration or similar related field of study. Master of Business Administration (MBA) or Master of Health Administration (MHA) preferred
• 3-5 years' experience working in healthcare operations. Experience managing an anesthesia physician group practice, preferred.
• Experience leading/managing teams or processes.
• Experience working in a matrixed organization

Salary Range

• $70,000 - $80,000 annually. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported .

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

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