Supplier Implementation Associate

Company: Labviva

Location: Remote

Schedule: Full Time, Monday to Friday, 8:30 AM to 5:00 PM (EST)

About the Role

Labviva is seeking a highly detail-oriented Supplier Implementation Associate to manage the onboarding of new suppliers onto our B2B procurement marketplace. You will review, transform, and validate product catalog data so customers can purchase products for R&D, Life Sciences, Maintenance & Repair and more. You will work directly and consultatively with suppliers, guiding them through our onboarding process, explaining technical and data requirements, and following structured technical processes to get catalogs and integrations live, working closely with the software engineering team.

You will collaborate closely with the broader Supplier team and other internal teams to ensure timely and accurate catalog uploads, resolve discrepancies, and maintain clear documentation throughout the process. You will also support technical integration projects for suppliers, such as punchout, aiming to improve customer experience and efficiency. This role is a strong fit for someone with a background in client onboarding, software implementation, or technology consulting who enjoys working with large datasets.

Please note: this is not a logistics, freight, warehouse, or customer support role. The core of the work is catalog data, systems, and supplier facing implementation.

Key Responsibilities

• Manage supplier onboarding from kickoff to go live, keeping supplier launches aligned to customer go live dates.
• Ensure the accuracy, completeness, and consistency of supplier product catalogs and supplier company data. Follow and implement structured processes for efficient catalog onboarding and data management.
• Clean, transform, and validate large catalog datasets, including pricing, units of measure, and manufacturer data.
• Communicate clearly and consultatively with suppliers to explain onboarding and technical requirements, provide feedback, and recommend the best path to go live.
• Diligently and frequently follow up with suppliers for deliverables that impact customer launches on Labviva and procurement goals for existing customers.
• Gather and document integration requirements (punchout, catalog feeds, pricing files) and collaborate with Product Data and Engineering to prepare, validate, test, and submit catalog data for upload.
• Investigate and escalate issues proactively, identify root causes, and provide solutions to resolve data inconsistencies or gaps.
• Track progress, maintain organized documentation, and follow up promptly on supplier inquiries using Jira, HubSpot, and Google Workspace.
• Use AI tools and automation to improve repeatable processes such as catalog QC and ticketing.

What You Bring

• Bachelor’s degree required.
• 2 to 3 years in a client facing role such as supplier or client onboarding, software implementation, or technology consulting, with experience managing product, catalog, or other large datasets.
• Intermediate or Advanced Excel or Google Sheets skills with a proven track record of working with complex spreadsheets and large datasets.
• Exceptional attention to detail and organizational skills, with the ability to work independently.
• Strong written and verbal communication skills, with comfort leading calls with suppliers and managing expectations.
• Basic technical acumen to understand specifications and requirements supporting supplier and customer integrations.
• Experience with Google Suite, Jira, and CRM systems such as HubSpot.
• Basic SQL is preferred.
• Bonus: exposure to eProcurement or ERP platforms (SAP Ariba, Coupa, Jaggaer), punchout (cXML or OCI), or the life science industry.

About Labviva

Labviva is on a mission to accelerate the pace of life science research. We connect researchers with suppliers of reagents, chemicals and instrumentation in an intuitive, user friendly platform that supports the priorities of scientists while staying compliant with purchasing rules.

We are a venture funded startup that acknowledges that the unique contributions of each team member drive our success. We commit to creating a diverse and inclusive workspace where people can make a positive impact. At Labviva, we invest in our employees and strongly believe that a culture of respect and support drives success for all involved.

We are an equal opportunity employer and building a diverse team is our top priority. At Labviva, we celebrate all. Help us build an inclusive community that will transform the life sciences industry. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics as outlined by federal, state or local laws, regulations, or ordinances.