ACCOUNTS RECEIVABLE ANALYST II

SourceHub operates as a Shared Services Center (SSC) for the ScanSource Group, a U.S.-based multinational company founded in 1992 and headquartered in Greenville, South Carolina. ScanSource specializes in the distribution of global technology products and services from leading partners such as Microsoft, Dell, HP, Intel, and Lenovo, delivering innovation and support that drive our customers’ digital transformation.

As SourceHub, we are responsible for delivering Finance and Accounting, Human Resources, Information Technology, Procurement and Supply Chain, Legal and Compliance, and general administrative services with efficiency and quality.

We are currently seeking an Accounts Receivable Analyst to support and execute daily accounts receivable activities, ensuring timely resolution of discrepancies, cash flow optimization, and a superior customer experience. This professional will be responsible for account reconciliation, dispute resolution, customer interaction, and cross-functional collaboration, contributing to financial accuracy, compliance, and continuous process improvement.

Responsabilidades e atribuições

• Analyze, reconcile, and resolve discrepancies in secured and unsecured customer accounts receivable.
• Investigate root causes of claims, deductions, short payments, and unsettled invoices, ensuring timely and accurate resolution.
• Communicate effectively with customers and internal teams (Customer Service, Sales, Distribution Centers, Accounting) to resolve account issues.
• Maintain accurate documentation of account activities within ERP systems (e.g., SAP), Electronic Customer Files, and related tools.
• Reconcile open credit memos and ensure proper matching or resolution of unpaid or partially paid invoices.
• Analyze recurring issues to identify trends and contribute to continuous improvement initiatives.
• Interact with middle and senior management of internal and external stakeholders during complex or sensitive account discussions.
• Coordinate refund requests through proper research and documentation to finalize account closures.
• Ensure compliance with internal policies, procedures, and documentation standards related to accounts receivable and collections.

Requisitos e qualificações

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent relevant professional experience.
• Fluent English, with the ability to participate in daily meetings and prepare reports for the U.S. headquarters.
• Previous experience in accounts receivable, credit, collections, or financial operations.
• Strong knowledge of account reconciliation, dispute resolution, and financial analysis.
• Experience working with ERP systems such as SAP and electronic customer documentation tools.
• Proficiency in Microsoft Excel and other Office applications.
• Strong analytical, problem-solving, and decision-making skills, with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while meeting strict deadlines.
• Excellent communication skills with the ability to interact effectively with customers and cross-functional teams.
• Self-motivated, organized, and able to work independently with minimal supervision.
• Commitment to collaboration, continuous improvement, and best practices within a shared services environment.

Informações adicionais

• Employment under CLT regime (Brazil).
• Competitive salary, aligned with current market standards.
• Meal and/or food allowance (BRL 40.00 per business day).
• Transportation allowance or free on-site parking.
• Health insurance plan.
• Dental insurance plan.
• TotalPass.
• Hybrid work model (3 days on-site and 2 days remote).
• Must reside in Curitiba, PR, or the surrounding metropolitan area.
• Annual Profit-Sharing Program (PPR), based on performance and goal achievement.
• Birthday Day Off.
• Life insurance.