Customer Service Administrator 2
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 9, 2026.
Respond to callsor contact customers regardingthe status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assistdrivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driverhours of service and complete driver log summaries. Assistwith generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provideclerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested. Maintain the sales appointment schedule and maintaina list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies.
For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previousexperience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $21.55-$26.51Per Hour(pay may vary based on location and experience)
Work Shift
First Shift