Apprentice, Channels Client On-boarding Specialist

About the Role:

Grade Level (for internal use):

The Team: The Data Management Solutions (DMS) On-Boarding team understands the complexities involved with our datafeed/API products and is responsible for reviewing and facilitating entitlement requests involving our DMS platforms. This entails managing the fulfilment cases created after Sales Opportunities/Quotes are submitted for DMS platforms; reviewing the product components in these Trials/New Sales/Renewals; understanding package relationships, technical dependencies, and licensing requirements; and working with our Fulfilment team to ensure that the client has the correct entitlements.

The team is in constant communication with Datafeed Application Specialists (DAS), Relationship Managers (RM), Sales and Product Managers (PM) and will be expected to understand our DMS product and processes.

Our team culture is built on proactiveness, business excellence, both independence and interdependence, continuous learning, and improvement, with everyone working towards a common goal to support the Commercial Organization and the company's business overall.

The Impact: This team acts as a gatekeeper and ensures that clients receive the correct product and packages for all DMS products. It includes the process from the moment that the fulfilment request is created until the Fulfilment Team adds what is requested by Commercial teams and ultimately by the client. You will be encouraged to raise improvements to the process and update the procedures. By enthusiastically identifying issues with the process, the Associate will help provide excellent support to our internal customers.

What’s in it for you:

• It will provide you with an opportunity to learn and improve your knowledge about our DMS products, processes, and business.
• You will liaise with different stakeholders and your input will make a difference regarding the overall customer experience.
• You will have an integral part of the product development cycle and roll out.

Responsibilities:

• You will have exposure to the whole range of DMS product and will be expected to understand end-to-end the operational side of the business, along with each of the products provided.
• The process involves reviewing Trials/New Sales/Renewals and its product components, approvals, and third-party licenses by confirming the correct product components are added so the client receives the product and data as expected.
• The job involves keeping the information correctly documented in Salesforce and being able to manage/improve/update the different tools used by the DMS team for the completion of the on boarding of clients.
• This position requires attention to detail as it involves validation of approvals and third- party licenses by confirming the correct product components are added so the client receives the product and data as expected.
• You will need to demonstrable evidence of planning and organization skills and can work quickly and accurately in a pressured environment.
• Ability to remain positive and calm and project a “can do” attitude.
• The candidate will be in continuous communication with Application Specialists, Relationship Managers, Sales reps and Product Managers
• Ensure strong lines of communication and working relationships are maintained at all times across the team, stakeholders, process owners, and business partners - developing trust and accountability, and recognizing that a strong working relationship is in the best interest of our customers.

What we’re looking for:

Basic Qualifications:

• Have a bachelor’s degree in Finance, Business, Accounting, Economics, Computer Science, Mathematics
• Strong communication skills with experience collaborating across diverse teams and stakeholders
• Strong attention to detail with demonstrated ability to work accurately in fast-paced, high-pressure environments

· Creative problem-solving abilities with strong process-oriented mindset for developing efficient workflows and solutions

• Proficiency in Salesforce.
• Positive, solution-oriented mindset with demonstrated resilience and adaptability in dynamic business environments

· Knowledge of VBA (Visual Basic for Applications) or Advanced knowledge in Excel is a plus

About S&P Global Market Intelligence:

• At S&P Global Market Intelligence, we know that not all information is important-some of it is vital. Accurate, deep, and insightful. We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand industry dynamics, perform valuation, and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit: S&P Global Market Intelligence
• S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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