Technical Support Engineer

Join Speakap as a Technical Support Engineer, where you'll handle incoming support tickets, troubleshoot complex issues, and set up and configure customer environments. You'll work closely with Customer Success and Engineering, ensuring the customer's voice shapes our product development. Enjoy benefits such as 26 days of paid holidays, flexible working hours, and a hybrid work model.

Missions

• Handle incoming support tickets and own escalated cases end to end, from investigation to resolution within agreed service levels.
• Troubleshoot issues across our web platform, mobile apps and integrations using logs, SQL, browser developer tools and API tools.
• Set up and configure customer environments, including network configuration, user synchronisation, SSO and other integrations.

Profil recherché

- We're looking for an ambitious, hands-on Technical Support Engineer who wants to own the technical side of how our customers succeed with Speakap. In this role you combine hands-on support with tech support

- A structured, proactive way of working and the ability to prioritise in a busy environment

- Hands-on experience troubleshooting web applications, with a solid understanding of HTTP, REST APIs and JSON, working knowledge of SQL, and basic scripting skills in Python, JavaScript, Bash or similar

- Strong written and spoken English, with the ability to explain technical topics clearly to non-technical people

- A bachelor's degree (HBO level) in a technical field or equivalent experience, and at least 2 years in technical support, application support or implementation in a SaaS environment

- Experience with a ticketing system such as Jira or Zendesk, and careful handling of sensitive data with awareness of privacy and security requirements like GDPR

- Bonus points for Dutch, or experience with SSO (SAML, OpenID Connect), user provisioning, mobile app troubleshooting or monitoring tools