Middle IT Support Specialist

Specific-Group is an international software development company that provides high-class custom software solutions for corporate clients in Europe and the USA. Our offices are located in Austria, Germany, USA, Lithuania, Poland, Spain, Belarus, Vietnam, etc. We’re focused on clients from the financial sector, but we are also strongly engaged in other domains: insurance, healthcare, automotive, public media, AI, etc.

Why join us?

• Keep a modern IT environment running for an international company;

• Be part of an international, multicultural team;

• Enjoy transparent career growth and regular salary reviews;

• Grow your skills in Microsoft 365, networking and infrastructure;

Currently, we are planning to open a Middle IT Support Specialist position to join our team in Minsk, Belarus.

About the Role

You will be the first point of contact for our employees on all IT questions. You will make sure people across SPG offices and departments have working equipment, the right access and quick help when something goes wrong, both on site and remotely.

Your Responsibilities:

• Provide first- and second-line support to users across all SPG offices and departments, on site and remotely;

• Handle requests and incidents in Jira Service Management: register, prioritize, resolve or escalate to L3 and infrastructure teams;

• Onboard and offboard employees: set up workstations, accounts and access, and collect returned equipment;

• Issue office equipment and keep the inventory up to date;

• Install, configure and do basic repairs on computers and peripherals;

• Support office equipment: printers, phones, meeting rooms, access control systems;

• Administer users, licenses, mailboxes and groups in Microsoft 365;

• Run basic network diagnostics (cabling, Wi-Fi, IP/DNS/DHCP issues) and escalate when needed;

• Work with suppliers on procurement and warranty repairs;

• Write and maintain user instructions and the knowledge base in Confluence;

• Follow the company’s information security and access-control policies.

What We’re Looking For:

• 2+ years of experience in IT support/helpdesk;

• Confident with Windows 10/11; basic skills in macOS and Linux;

• Hands-on experience with Microsoft 365 (Exchange Online, Teams, Entra ID / Azure AD basics);

• Understanding of networking basics: TCP/IP, DNS, DHCP, VLAN, VPN;

• Experience diagnosing and replacing PC/laptop hardware;

• Experience with a ticketing system (Jira Service Management or similar);

• English: Upper-Intermediate or higher;

• Service-minded and organized, able to explain technical things in plain language;

• Ability to work independently without constant supervision.

Nice to Have:

• Basic PowerShell or bash scripting;

• Experience with networking, firewalls, server and storage systems;

• Basic knowledge of VMware;

• Familiarity with monitoring tools (Zabbix, Grafana, Checkmk);

• Experience with Intune / device management;

• Certifications: CompTIA A+ / Network+, Microsoft 365 Fundamentals, MD-102.

What We Offer:

• Office-based role in Minsk with occasional remote support;

• Professional growth: trainings, knowledge-sharing sessions, and course compensation;

• Annual performance review and salary adjustment.

Extensive benefits package:

• Medical insurance;

• Paid sick leave (14 days per year);

• Additional vacation days;

• English courses;

• Financial bonuses and corporate gifts;

• Free parking, fruit days, and more.

Friendly team and comfortable office in the city center with kitchen, meeting rooms, and etc.