Director of Product Management

As a Product Leader for GoMechanic, you'll own the product charter that powers this marketplace - driving customer acquisition, service quality, workshop efficiency, and lifetime value at scale. This role demands a strong product sense, a marketplace-first mindset, and deep comfort with data, experimentation, and growth.

Responsibilities:

• Lead the end-to-end product strategy for GoMechanic - from customer discovery and service booking to workshop fulfilment and post-service engagement.
• Build and scale platforms that enhance service discovery, pricing transparency, and repeat bookings for customers, while improving workshop utilisation and SLA adherence on the supply side.
• Partner closely with Business, Operations, and Engineering to drive booking liquidity, optimise workshop matching, and improve service turnaround times.
• Define and track key success metrics like booking conversion, customer NPS, repeat service rate, average order value, workshop utilisation, SLA compliance, and first-time-fix rate.
• Use experimentation, segmentation, and other insights to improve customer retention and cross-sell into categories like detailing, insurance, accessories, and roadside assistance.
• Build data-driven pricing, diagnostics, and recommendation systems that balance customer value with workshop margins and throughput.
• Conduct competitive and market analysis to anticipate trends in the car aftermarket and services ecosystem and evolve our product strategy.
• Lead PMs, set product vision, and build a culture centred on impact, learning, and ownership.

Requirements:

• 10+ years in product management, including 1-2 years leading a team and/or vertical.
• Hands-on experience with user research, product discovery, and A/B experimentation to inform roadmap decisions.
• Strong analytical mindset - adept at translating business goals into scalable product frameworks.
• Proven experience improving conversion, engagement, or retention metrics through product-led initiatives.
• Track record of mentoring PMs and fostering a product culture of data-driven decision-making and continuous improvement.
• Prior exposure to leading consumer marketplaces, aggregator/services businesses, or two-sided platforms with offline fulfilment (e. g., home services, mobility, healthtech, foodtech) is a plus.