IT Support Specialist (US Hours)

We are looking for an IT Support Specialist who can work US hours. Our Software & Technology teams build scalable, reliable, and cutting-edgesoftware to propel Spreetail to being a top e-commerce company. We are seeking motivated individuals who are passionate about learning new technologiesand building software to build a monster e-commerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down.

How you will achieve success:

• Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution.
• Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust.
• Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem-solving.
• Maintain a positive, solution-focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience.
• Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed.

What experiences will help you in this role:

• 1-3 years of hands-on experience in Help Desk or technical support operations. Able to support US hours.
• Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)
• Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices. Fundamental awareness of networking and security impact.
• Ability to triage and troubleshoot issues using a structured, methodical approach.
• Demonstrate professional, empathetic communication when supporting employees and team members alike.