Director, Solutions Consultants

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Summary

Sprinklr is looking for a Director of Solutions Consulting for the CEUR & NEUR Divisions. This role is responsible for leading a team of Solutions Consultants (SCs) in their designated region, coaching on opportunities, serving as solutions sponsor within key accounts, and developing and recruiting team members.

As the Director of Solutions Consulting you will be the primary contact for the Solutions Consultants on your team and directly aligned with your region’s business success. You will be responsible for managing their training, overall development and growth. You regularly observe your team in the field and provide routine feedback. You will guide your team in monthly, quarterly and yearly goal setting exercises, helping them to develop in their current role and gain skills and experience for their long-term career goals. Additionally, you will be responsible for ensuring your team is trained on industry specific use cases and product enhancement as the platform continually evolves.

You will assume responsibility for resource allocation in your region as well, working alongside the Divisional Vice President and Directors of Sales in your region to lead SC resources, align the appropriate SC for the deal based on experience, and help qualify & prioritize sales activity.

Main Responsibilities

• Lead, Coach, and Grow a Team of Solutions Consultants:
• Recruit and retain top talent in Contact Center, Marketing, Advertising, Social, Insights and AI.
• Act as the primary contact for sales and SC leaders in your Divisions.
• Allocate SC resources effectively across regions and provide support as needed.
• Train and support the SC team in delivering value propositions, product demos, and RFPs.
• Initiate and lead projects to develop team capabilities and improve organizational structure and offerings.
• Collaborate with cross-functional teams on product-market fit, pricing, packaging, GTM sales plays, M&As, etc
• Training and Development:
• Manage the training and growth of the SC team.
• Provide regular feedback from field activities.
• Guide the team in setting and achieving goals.
• Ensure the team is trained on industry-specific use cases and product updates.
• Business Leadership:
• Provide technical / product-market-fit leadership to engineering and development teams.
• Foster a culture of innovation, quality, and continuous improvement.
• Advise and influence the GTM of complex software systems.
• Incorporate human-centric design principles and facilitate design thinking workshops to create intuitive solutions.
• Provide thought leadership and consultation to sales and business leaders within Sprinklr for product positioning and sales strategies

Desired Skills and Experience

• 10+ years of enterprise-scale experience in presales or solutions consulting.
• 5+ years of presales management experience.
• Proven experience in a customer-facing role in an enterprise SaaS company.
• Strong leadership capabilities with a track record of managing and developing high-performing teams.
• Expertise in human-centric design workshops to drive customer-focused solutions.
• Strong understanding of Customer Experience principles and practices.
• Extensive experience in complex system design.
• In-depth knowledge of enterprise marketing strategies and best practices.
• Ability to present and effectively communicate to customers and team members.
• Excellent written, communication, and presentation skills.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.