Customer Care/Inside sales

SSAB Special Steels is looking for a Customer Care professional to support our customers and sales activities in Hungary. In this hybrid role, you will work closely with the Hungarian team, including the Regional Sales Manager responsible for the Hungarian market, and collaborate with colleagues across South East Europe.

As a key point of contact for our customers, you will handle enquiries, quotations, orders and delivery follow-ups, helping us provide reliable service and build strong customer relationships.

About SSAB

Joining SSAB means becoming part of a journey towards a more sustainable steel industry. Our high-strength steels help customers develop stronger, lighter and more durable products. We are proud of our history and committed to driving the transformation of our industry. As part of SSAB, you will contribute to this journey through close customer cooperation and everyday business support.

About the position

You will support the Hungarian market, working closely with the Hungarian team, including the Regional Sales Manager, and our regional Customer Care, technical and logistics colleagues.

Your role will combine customer service, order administration and sales support, including the development of stock sales. You will coordinate customer enquiries and orders, maintain accurate information in SAP and help ensure clear communication throughout the order-to-delivery process.

This is a hybrid position, combining office-based work with remote working.

Your main responsibilities

• Act as a key point of contact for customers in Hungary, providing professional support by phone and email.
• Work closely with the Hungarian team, including the Regional Sales Manager, to support sales activities and customer relationships.
• Prepare and send quotations, follow up on offers and identify opportunities for additional sales.
• Enter, process and maintain customer orders and bookings in SAP.
• Coordinate order confirmations, availability checks and delivery follow-ups with relevant internal teams.
• Support stock sales development and handle inventory-related enquiries.
• Maintain accurate customer and order information and keep customers informed throughout the sales and delivery process.

About you

• Practical knowledge of SAP is mandatory, particularly in order processing and sales administration.
• Knowledge of Salesforce is an advantage.
• You have good knowledge of Microsoft Office and can quickly learn new systems.
• You preferably have experience in customer care, inside sales, sales support or a similar role.
• You are service-minded and communicate clearly and professionally with customers and colleagues.
• You are comfortable contacting customers proactively and handling enquiries by phone and email.
• You have a positive, solution-oriented mindset and take ownership of your tasks.
• You work accurately, stay organised and can manage several enquiries and orders simultaneously.
• You enjoy teamwork and collaborating with colleagues across different locations.
• A good professional level of English is required.

Our offer

At SSAB, we strive for a diverse and inclusive environment. Our values-driven, true and ahead-guide our everyday decisions, with the customer at the heart of what we do.

You will join an international organisation where collaboration, initiative and continuous improvement are valued. We support your professional development and provide a friendly working environment that contributes to work-life balance.

The position offers a hybrid working arrangement, close cooperation with the Hungarian team, including the Regional Sales Manager, and opportunities to develop your skills within customer care and sales support.

Recruitment process

The proposed recruitment process includes:

• Application
• Initial video interview
• Assessments
• Interview with HR and the Hiring Manager via Teams
• In-person meeting
• Reference check
• Employment offer and contract signing

A message from your future manager

“Welcome to our South East Europe team! In this Customer Care role, you will work closely with our Hungarian team, including the Regional Sales Manager, and colleagues across the region. Open communication, teamwork and a strong customer focus are central to how we work. We look forward to welcoming someone who enjoys taking ownership, finding practical solutions and helping us build lasting customer relationships.”

Questions about the position?

Contact: Davorin Gredicek

Hiring Manager / Area Sales Manager

We kindly decline contact from recruitment agencies and advertising providers regarding this advertisement.