Inside Sales Representative -WIN

Duties and responsibilities

• Sales Force support; to include, inputting data, following up on leads, contacting RSMs if/when needed, converting leads into quotes/orders, improving reports, and uploading data into SAP B1
  • Manage and maintain the Salesforce CRM system, including inputting data, following up on leads, contacting RSMs as needed, converting leads into quotes/orders, and improving reports.
  • Utilize Salesforce to upload, track, and follow up on quotes in accordance with company policy and sales strategies, gathering information from customers, partners, trade shows, etc.
  • Develop advanced Salesforce reports and dashboards to monitor customer historical order information and sales performance.
• Uploading, tracking and following up quotes entered into Sales Force in accordance with Company Policy and based on identified sales strategy and information collected from customers, partners, trade shows, etc.; to include reporting and tracking customers’ historical order information

• Source new sales opportunities through inbound lead follow up, outbound cold calls and emails

• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments, and working within Company Policy

• Suggest related and new items (value added & complimentary products), explain technical features, and comply with the Company’s Ethical Policy

• Works closely with Marketing, attend trade shows, organize leads for respective team members, travel with RSMs and report on new products and developments in the industries we support

• Works closely with Inside Sales, Outside Sales, B1 Team, Finance and Management; to include effective communication of all customer updates & forecasting, strategy, and timely preparation of reports using Excel, Power BI & Sales Force

• Contributes to team effort by accomplishing related results as needed

Qualifications

Required Education & Experience:

• High School Diploma or equivalent
• 2 - 4+ years of experience performing sales (inside or outside)
• High-level proficiency in Salesforce CRM: Extensive experience in managing data, creating advanced reports and dashboards, and optimizing CRM processes.
  • Advanced data management skills, including data import/export and cleansing.
  • Expertise in creating and customizing complex reports and dashboards.
  • Strong ability to design and implement Salesforce automation and optimization processes.
  • Experience with Salesforce administration tasks, including managing users, roles, and permissions.
  • Knowledge of integrating Salesforce with other systems and applications.
  • Proven ability to train and support end-users.
  • Salesforce certifications are preferred (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator).
• Exceptional verbal and written communication skills, including ability to effectively communicate with internal and external customers, extremely organized
• Excellent computer proficiency in Microsoft Excel (PowerPoint, Outlook and TEAMS)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and as a team member to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong attention to details, analytical skills, exceptional judgment, dependable, excellent teamwork skills, good time management skills, creative, problem-solving, hardworking & persistent, professional competence, proactive
• Maintains good public relations by displaying an attitude of dedication, courtesy and professional competence that will be recognized as such by customers (internal and external)
• Current/active driver’s license

Preferred Education & Experience:

• Bachelor’s Degree in a Technical or Business discipline from an accredited College or University, or an equivalent combination of education & experience
• 5 - 8+ years of experience performing sales (inside or outside)
• Experience in Power BI and SAP B1
• Experience in the steel industry

Working conditions

Travel 25% of time for meetings at other SSAB locations, trainings, trade shows, traveling with outside sales, seminars & conferences as needed

Physical requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, provincial and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards