Sales Manager

Key Responsibilities

• Manage and motivate the sales team to achieve individual and departmental sales targets.
• Service existing customers while identifying and securing new business opportunities.
• Develop new markets and grow the customer base to increase sales volumes and revenue.
• Achieve sales targets, budgeted tonnage and revenue per ton (RPT) objectives.
• Maintain regular customer call cycles and ensure consistent engagement with the customer base.
• Monitor sales performance and prepare accurate sales reports and business review analyses.
• Ensure customer satisfaction in terms of pricing, service delivery and product quality.
• Coordinate with Internal Sales to ensure quotations are prepared and submitted timeously.
• Ensure quotations meet customer specifications, including board grade, artwork and compression strength, while remaining production-friendly to maximise operational efficiency and profitability.
• Monitor stock levels and work with relevant departments to minimise excess stock.
• Ensure on-time, in-full (OTIF) delivery targets are achieved.
• Implement price increases as required and communicate pricing changes effectively to customers.
• Build and maintain strong customer relationships through regular engagement, business reviews and customer entertainment when required.
• Manage customer expectations and remain accessible to customers before and after normal working hours when necessary.
• Travel outside the metropolitan area and outside normal working hours as required by business needs.
• Manage and develop subordinates through mentoring, coaching, performance management and staff welfare activities.
• Ensure team members understand their responsibilities and perform in accordance with their job descriptions.

Minimum Requirements

• Grade 12 (Matric).
• A tertiary qualification in Sales, Marketing or a relevant BCom degree.
• Computer literacy.

• At least five years' sales experience within the FMCG industry.
• Proven experience in sales team management and achieving sales targets.

Key Skills and Competencies

• Strong sales, negotiation and business development skills.
• Proven leadership and team management abilities.
• Excellent customer relationship management skills.
• Strong analytical skills and the ability to interpret sales reports and business performance.
• Good planning, organisational and time management skills.
• Ability to identify market opportunities and drive revenue growth.
• Strong communication and interpersonal skills.
• Commercial awareness and a focus on profitability.
• Ability to work under pressure and meet deadlines.
• Flexibility to travel and accommodate customer requirements outside normal working hours.