Rail Replacement Coordinator

Salary

Apply via Stagecoach careers website - no email applications accepted.

Closing date is 13th January 2026 with interviews to be held will be held a week later. The successful candidates will be obliged to adhere to a strict zero tolerance drink and drugs policy.

This core role will be working as a Rail Replacement Coordinator across the UK network, during times of disruption and pre-planned work. We also have some requirements to assist our special events team.

We expect you to be customer focused in everything you do, so that we provide a fantastic experience for people travelling with us. Even when things may not be running so smoothly, you will need to ensure customers are kept informed throughout their journey.

You will be trained to carry out all aspects of the role including managing different situations during times of disruption, ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service. You’ll receive training to ensure you have all the knowledge and skills you need to help ensure our services run smoothly and safely.

About you:

This is a part time role with flexible hours, a minimum of 20 hours per year is guaranteed.

You’ll be flexible in working location and happy to travel (travel costs will be covered). Our services operate seven days a week, covering a range of different hours - early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.

We are looking for candidates who have the ability to build a rapport with a diverse range of people, you’ll also have:

• Great attention to detail
• Strong decision-making skills
• A systematic approach to working Available to work flexibly and at short notice.

Training will be provided on the specific requirements of the role, but an understanding of bus and train timetables would be of benefit.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location: