Project Manager, FCSO

Job Summary

Perform Project Management responsibilities and support Senior Project Manager / Programme Manager for the Initiative funded projects in FCSO Screening and Monitoring Functions to achieve the strategic objective of FCSO technology & Operations landscape.

The role-holder is responsible to perform project management activities and support initiatives within the FCSO Functions impacting all FCSO Functions, GBS analysts and Country / Group FCC, at the same time be the champion on project management activities, driving a value-driven change implementation approach. A multi-faceted candidate is sought who:

• Demonstrates a dynamic role which can shift between change manager / project manager depending on the project requirement for FCSO stakeholders’ engagement.
• Ensures business needs are well understood and delivered.
• Supports/leads project management and change management activities ensuring business readiness.
• Leads by example change management best practice on initiatives driven by the FCSO Enablement and Transformation (E&T)

Key Responsibilities

• Conduit between the FCSO Functions, Technology, GBS analysts, and Country / Group FCC
• Review existing processes and drive process changes, where applicable
• Liaison with Senior Project Managers / Programme Managers, Product Owners and various project stakeholders
• Preparation of programme/project materials for various senior management committees as applicable
• Responsible for the delivery of project/initiatives successfully within scope, budget and timeline.
• Responsible towards adhering to the bank’s Change management and delivery standards and all required project / programme governance requirements.

Strategy

• Manage the interdependencies / intra-dependencies across multiple projects / programmes.
• Work with and provide challenge to project / initiative members covering delivery across multiple teams.
• Ensure that project and programme delivery is following expected schedule/plan.
• Manage and track delivery milestones in a structured fashion, providing governance visibility.
• Help manage and resolve dependencies between multiple project streams, with appropriate escalation as required. Coordinate cross-stream delivery issues to resolution.
• Ensure project priorities, as defined through the respective project and programme governance committees, are followed.
• From participating in Project discussions, having the ability to identify, articulate and manage all risks, issues and change requests in a structured fashion, providing governance visibility.

Business

• Active engagement with business stakeholders to provide regular project / programme updates.

Project / Delivery Management

• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.
• Provide active support to ensure that all projects are delivered on-time, within scope and within budget.
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation.
• Develop a detailed project plan to monitor and track progress in co-ordination with Senior Project Manager / Programme Manager
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and relevant stakeholders.
• Perform risk management to minimize potential risks.
• Create and maintain comprehensive project documentation.
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
• Track project performance, specifically to analyse the successful completion of short and long-term goals.
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis.
• Use and continually develop leadership skills.
• Attend conferences and training as required to maintain proficiency.
• Perform other related duties as assigned.

Planning and tracking

• Manage the interdependencies / intra-dependencies across multiple projects / programmes.
• Ensure that project and programme delivery is following expected schedule/plan.
• Manage and track delivery milestones in a structured fashion, providing governance visibility.
• Help manage and resolve dependencies between multiple project streams, with appropriate escalation as required. Coordinate cross-stream delivery issues to resolution.
• Ensure project priorities, as defined through the respective project and programme governance committees, are followed.
• From participating in Project discussions, having the ability to identify, articulate and manage all risks, issues and change requests in a structured fashion, providing governance visibility.

Processes

• Change Delivery Standards and related processes
• Define and manage Project Plan including dependencies.
• RAID Management and escalation as appropriate
• Ensuring adherence to Programme Standards (e.g., progress reporting, risks and issues, change control, etc.) across the workstreams.
• Manage dependencies between all impacted workstreams.

People & Talent

• Proactively manage resourcing in team and on projects to support successful delivery.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
• Foster good relationships with the Product Owners, Process Owners, Function Leads and other project stakeholders

Risk Management

• Identify project and business risks, escalating to the Chief Product Owner / Accountable Executive and Product Owner / Stream Leads (as appropriate) with strategies to mitigate that risk.
• Ensure all implementations mitigate risk where possible.
• Support all control checks undertaken under the T&O Operational Risk Framework (ORF)
• Adhere to the required standards of risk management to manage all project related activities.
• Coordinate with POs, 1LoD Risk Manager and 2nd line of defence, as applicable
• Ensure all change risk management activities of the project are completed and change / delivery artefacts are readily available.
• Coordinate with first line of defence (e.g., Risk Managers, Product Owners, Process Owners) and 2nd line of defence (e.g. Operational Risk Officer, Risk Framework Owners) to provide comprehensive change risk-based assessment coverage across the Group.

Governance

• Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governances’ channels/forums.
• Ensure Tracking and remediation of significant issues arising from project activities, audit reviews, etc. providing validation of closure of risks/issues.
• Responsible for preparation of project / programme materials for various senior programme management committees, risk committees, and for the preparation of regulatory updates, if required
• Ensure that clear and accurate status reporting is being provided to governance committees such as FCSO Pre-Refinement Forum, FCSO Refinement Forum and the TTO QPR.
• Orchestrate/Facilitate decision making processes between senior stakeholders, as required.
• Ensure projects respect internal policies and frameworks, and the overarching programme governance standards. Set the project ready to pass internal audits.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Ensure consistent quality control and standards across all programme / project mandatory artefacts.
• Build a strong and effective relationship with the key stakeholders in areas including CDD, COO, FCSO Operations, Compliance & Technology teams.

Other Responsibilities

• Embed Here for good and Group’s brand and values in FCSO Enablement and Transformation Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience

• Business and Functional Analysis
• Stakeholder Engagement
• Communication (Written and Verbal)
• Documentation
• Anti Financial Crime Processes and Systems
• Workflow and Case Investigation Management

Qualifications

• 10+ years of overall experience as a Project Manager / Project Delivery Lead for a large transformation initiative
• Experience working in or dealing with Compliance and associated matters.
• Experience of managing and/or working for large and complex transformation initiatives
• Knowledge and experience of SCB’s change delivery standards and governance requirements
• Proficient in tools such as Microsoft Office, Confluence, ADO, Clarity etc.
• Experience in core platform implementation, system integration, change management across Anti-financial crime landscape would be a plus.
• Experience and knowledge of the emerging financial crime risk typologies would be a plus.
• Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly defined timeline and budget.
• Excellent professional skills, including verbal and written communication.
• Highly developed communication and stakeholder management skills, able to converse in appropriate levels of detail with Business Heads, COOs/CIOs, Frontline, Middle Office/Operations Risk, Legal & Compliance (L&C), Financial Crime Compliance (FCC), etc.

Education

• Graduate Or Higher

Certifications

• Project Management (Agile, PMP)

Languages

• English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.