Transfer Agent Team Leader

Job Summary

Responsible for managing the day-to-day Transfer Agency operations for mutual funds where Standard Chartered Bank acts as the Custodian Bank. The role ensures accurate processing of investor transactions, regulatory compliance, timely reporting, and effective team management while supporting the Financing and Securities Services business.

Key Responsibilities

• Oversee daily Transfer Agency operations, including subscription and redemption transactions.
• Ensure transaction processing, settlements, and reporting are completed accurately and on time.
• Monitor instructions from Fund Managers and Selling Agents and ensure compliance with applicable regulations.
• Review and authorize payment instructions and transaction-related documentation.
• Prepare and submit operational, management, and regulatory reports.
• Manage client and investor enquiries related to transactions and reporting.
• Ensure compliance with Anti-Money Laundering requirements and regulatory obligations.
• Lead, coach, and develop team members to achieve operational excellence.
• Identify and implement process improvements to enhance service quality and efficiency.

Key Stakeholders

Internal

• Securities Services Operations teams, including Fund Accounting.
• Financial Crime Compliance.
• Operational Risk.
• Product Management.
• Sales.
• Client Service.
• Implementation.
• Financing and Securities Services Technology.

External

• Fund Managers.
• Selling Agents.
• Indonesia Central Securities Depository.
• Regulators and external auditors.

Our Ideal Candidate

• Strong customer service mindset with the ability to build and maintain effective stakeholder relationships.
• Good understanding of the financial services industry, particularly investment funds, custody, or securities services.
• Knowledge of operational controls, governance, and regulatory requirements.
• Experience managing and improving operational processes to enhance efficiency and service quality.
• Familiarity with investment products, fund administration, or related financial services products and services.
• Demonstrated ability to identify, assess, and mitigate operational and compliance risks.
• Strong analytical, problem-solving, and people management skills.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.