Customer Service Data Coordinator Representative

The Customer Service Data Coordinator / Customer Service Representative is responsible for the accurate management of customer orders, customer records, and related business data while providing exceptional customer service support. This role combines high-volume data entry and administrative responsibilities with customer-facing order management activities. The position serves as a key link between customers and internal departments, ensuring order accuracy, proactive communication, and timely resolution of issues.

The ideal candidate is highly organized, detail-oriented, data-driven, and capable of managing large volumes of information while supporting customer needs in a fast-paced manufacturing environment. This position offers growth opportunities into broader customer service, account management, and operational coordination responsibilities.

Data Entry & Data Management (Primary Focus)

Perform high-volume data entry with a high degree of accuracy and attention to detail.

Enter, maintain, and update customer information, pricing, part numbers, purchase orders, and order-related data within ERP and CRM systems.

Verify information for accuracy and resolve discrepancies through research and cross-functional coordination.

Maintain customer records, order history, and documentation to ensure data integrity.

Generate reports, spreadsheets, and customer-related documentation as needed.

Support data audits, customer account maintenance, and process compliance requirements.

Maintain electronic and hard-copy filing systems.

Order Management & Customer Support

Process customer orders from entry through delivery while ensuring accuracy of quantities, pricing, and delivery requirements.

Serve as a primary point of contact for customer inquiries regarding order status, delivery schedules, and product information.

Communicate order confirmations, changes, shipment updates, and delivery delays proactively.

Coordinate order fulfillment activities and monitor open order status.

Track customer requests and follow-up activities to ensure timely completion.

 Cross-Functional Coordination

Work closely with Sales, Planning, Procurement, Operations, Shipping, and Finance to support customer commitments.

Coordinate shipment requirements and routing instructions with logistics and shipping teams.

Assist with resolving credit holds, invoicing discrepancies, and customer billing questions.

Support return material authorizations (RMAs), customer complaints, and issue resolution processes.

Escalate delivery, supply, or service concerns appropriately.

Administrative Support

Assist the Customer Service Manager with daily administrative responsibilities.

Prepare customer correspondence and reports.

Support departmental projects, process improvements, and continuous improvement initiatives.

Assist with scheduling, documentation, and other administrative duties as assigned.

What You’ll Bring

Previous experience in data entry, administrative support, customer service, or a related role.

Strong typing and computer skills, including Microsoft Office applications.

Ability to manage multiple priorities in a fast-paced environment.

What We Value

Experience with ERP, CRM, or order management systems preferred.

Strong organizational and communication skills.

Excellent attention to detail and accuracy.

Success Measures

Accurate and timely completion of data entry tasks.

Maintenance of customer records with minimal errors.

Effective support of customer service operations.

Positive internal and external customer interactions.

Completion of assigned tasks within established timelines.