Business Programme Manager
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026.
Job Description
We are seeking an experienced Business Programme Manager to lead strategic initiatives across StarHub’s enterprise business. You will manage cross-functional programmes, align business and technology teams, and establish the governance and performance measures needed to deliver business outcomes.
Key Responsibilities
Programme planning and delivery: Define programme scope, timelines, success criteria and delivery plans. Lead programmes from planning through implementation and post-launch review.
Stakeholder management: Act as the central contact for executive sponsors and delivery teams. Translate business objectives into actionable plans and provide business cases, dashboards and executive updates.
Performance and insights: Measure KPIs, return on investment, adoption and business impact. Use data to recommend improvements and develop reporting frameworks.
Process improvement and change: Identify process gaps, drive improvements, and work with stakeholders on training and enablement to support adoption.
Qualifications
Degree in Computing, Business or a related discipline, or equivalent professional experience.
At least 8 years’ relevant experience in customer experience, CRM, digital transformation, enterprise applications or business programme delivery.
Experience delivering customer-facing platforms, such as customer portals, CRM, e-commerce, digital service channels or customer support systems.
Demonstrated involvement in at least two substantial cross-functional transformation initiatives delivered to launch, with clear examples of personal responsibility and outcomes.
Experience improving customer journeys through changes to both legacy systems and operational processes.
Ability to translate business needs into requirements and coordinate delivery across business users, technology teams and external partners.
Experience supporting user adoption and measuring customer or operational improvements.
Familiarity with Agile delivery, reporting tools and responsible use of AI tool.
Strong analytical, communication and stakeholder management skills, including the ability to present recommendations to senior management.
Ability to travel when required for programme delivery.
Experience in enterprise ICT, telecommunications or managed services is an advantage.