Unclaimed Property Fraud Examiner (Claims Representative 2)

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Job Description:

Oregon State Treasury is recruiting for the position of Unclaimed Property Fraud Examiner within the Trust Property Division. The Trust Property Division plays a key roleinsafeguardingunclaimedassets and reuniting them with their rightful owners.The Unclaimed Property Fraud Examiner plays a critical role by protecting program integrity,detectingand investigating fraudulent claim activity, and ensuring that public funds are safeguarded through strong risk-management practices.

Job Duties Summary

• Conduct complex investigations into potentially fraudulent unclaimed property claims, including multistate and international cases.

• Develop and implement processes and procedures for fraud detection and investigation.

• Collaborate with law enforcement, attorneys, and other state programs on fraud-related matters.

• Serve as a subject-matter resource for legal proceedings and fraud prevention efforts.

• Participate in fraud-prevention initiatives with other states and NAUPA committees.

• Review internal controls to assess the effectiveness of fraud detection processes and recommend improvements.

• Verify and document key fraud-related controls and evaluate risk-mitigation measures.

• Coordinate with system vendors toidentifyand address system vulnerabilities related to fraud.

• Conduct KAPSsystemaccess audits and ensureappropriate documentationfor system changes.

• Escalate questionable transactions for further review.

• Maintain professional relationships with internal and external stakeholders.

Work Schedule

This position will have the opportunity for a hybrid (remote and in-office) work location schedule; in-office work will be predominately from Treasury’s Salem office. This position will work from the office one day per month, with additional days in the office, as needed.

During the initial training period, employees are expected to be in the office more frequently to support onboarding, learning, and collaboration.

Salary Range

$56,856- $86,964annually.

Job Classification

This position is classified as aClaims Representative 2.This position isa SEIU represented position.

RequiredMinimum Qualifications

• Three years of experience investigating, evaluating, and negotiating settlements of tort or property claims; OR

• Two years of the above experience and 45 term (30 semester) hours of postsecondary courses in such fields as Business Management, Insurance, Law Enforcement, Pre-Law, or Social Science; OR

• One year of the above experience and a bachelor's degree in such fields as described above.

Desired Attributes

Job SpecificAttributes

• Experience conducting complex fraud investigations.

• Experience working on cases involving identity theft.

• Experience interpreting and applying laws, rules, and regulations.

• Experience providinghighqualitycustomer service to the public.

• Experience working with confidential or sensitive information whilemaintainingstrict confidentiality standards.

CoreAttributes

• Respect - Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.

• Teamwork - Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personalobjectives.

• Flexibility - Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, andremainscalm in stressful situations.

• Communication - Effectively articulates and exchanges information with internal and external stakeholders.Isprompt in responding to questions and inquiries.

• Initiative - Takesappropriate actionwithout waiting for explicit instructions, generates creative approaches to addressing problems and opportunities.

• Critical Thinking - Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions.

• Time Management-Prioritizes and manages time effectively across various competing tasks,demonstratingfocus and adaptability, arriving on time for meetings, and meetingdeadlines.

• Attention to Detail-Demonstratesaccuracyand thoroughnesswhenaccomplishingtasks.

How to Apply

You are required to upload your resume and a cover letter describing how you meet the desired attributes listed above. Please describe your experience working with complex fraud investigations, identity theft, regulations, providing good customer service to the public and handling confidential or sensitive information. Provide an example of a fraudulent claim and outline your approach and your specific steps, involvement and role.

Please make sure the attributes and qualifications youpossessare clearlydemonstratedin your application materials.Following these instructions and providing this informationwill be used todeterminewhich candidates will be selected to move forward in the process.

We will accept applications through the job announcement closing date, however, we may close this recruitment early, if we receive a well-qualified applicant pool. If interested, please apply early.

Benefits of JoiningOur Team

• Low employee premium share for medical, dental, vision, and basic employee life(1% or 5%employeeshare);

• Robust paid leavepackage, such as vacation, personal business, holidays, sick leave, andfloating day ofleave;

• PERS retirementbenefits;

• Support with training anddevelopment;

• Student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF);

• Optional benefits include optional life,short & long termdisability, accidental death and dismemberment, Oregon Savings Growth Plan (deferred compensation plan), flexible spending accounts, long term care insurance, employeeassistanceprogram, and more!

About Oregon State Treasury

Oregon State Treasury is focused on improving the financial well-being of all Oregonians. We provide low-cost programs forgovernments, andempower Oregonians to invest in themselves and their loved ones for a more secure future.

We are committed to cultivating a workplace that is diverse, inclusive, and respectful. We value andsupport the collective differences in who we are and celebrate the fact that everyone comes to the table as their own unique individual. We believe this commitment empowers our success and makes Oregon State Treasuryan excellent place to work. As Treasury employees, our commitment to diversity, equity, and inclusion makesthis a safe environment for us to ask questions, learn, and grow, andhelpsus to better serve Oregonians.

Our Values and Principles

INTEGRITY---INNOVATION---DIVERSITY---TRUST---PROFESSIONALISM---ACCESSIBILITY

Please visit the following webpageto learn more aboutOregon State Treasury:https://www.oregon.gov/treasury/Pages/index.aspx

Special Information

• Prospective employees are subject to an extensivebackgroundcheck that may include, but not be limited to, validation of all application materials, prioremployment,andprofessionalreferences, driving records and fingerprint-based state and federal criminal and civil records. Adverse background data may be grounds for immediate disqualification.

• OST does not offer visa sponsorships, and within three days of hire, the successful candidate willbe requiredto complete the U.S. Department ofHomeland Securityform I-9, confirming authorization to work in the United States.

• Oregon state government provides preference in employment to qualifying veterans, disabled veterans, as well as current and former servicemembers of the Oregon National Guard,in accordance withORS 408.225, 408.230, and 408.235.To receivepreferenceyoumustattachappropriate documentationas outlined by the Department of Administrative Services at the following website: Veterans Resources. You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

• OST is an equalopportunity,affirmative action employer committed to a diverse workforce.

• Consistent with the Americans with Disabilities Act (ADA), Oregon State Treasury will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Requests for reasonable accommodationappliesto all aspects of employment, including the application process. If reasonable accommodation is needed, please call Oregon State Treasuryat503-378-4000 and request to be connected to Human Resources.