National Refrigeration & Admin Supervisor

EMPLOYMENT TYPE : Permanent

SECTOR : Refrigeration / Administration

BASIC SALARY : R28 000.00 Negotiable + Benefits

START DATE : A.S.A.P

REQUIREMENTS:

• Matric certificate.
• A relevant qualification in Operations Administration, Business Administration, or a similar field would be advantageous.
• 4-6 years’ experience in operations, administration, customer service, refrigeration support, or a related environment.
• Experience working with national or multi-site customers would be advantageous.
• Experience in operational reporting, reconciliations, and administration.
• Experience in a service-based environment would be advantageous.
• Refrigeration industry experience or exposure would be advantageous.
• Strong administrative and organisational skills.
• Excellent customer relationship management and communication skills.
• Strong operational coordination skills.
• Analytical skills and the ability to compile and interpret reports.
• Excellent attention to detail.
• Ability to identify exceptions, trends, and operational risks.
• Ability to manage multiple customers and competing priorities simultaneously.
• Strong follow-up skills and a commitment to ensuring tasks are completed and issues are resolved.
• Intermediate to advanced proficiency in Microsoft Office.
• Good understanding of service delivery processes and Service Level Agreement (SLA) requirements.
• Ability to interpret operational and financial information.
• Ability to collaborate effectively across multiple departments and regional teams.
• Ability to coordinate customer meetings and maintain action registers.
• Ability to work independently and make sound operational decisions.

DUTIES:

• Coordinate and monitor national refrigeration activities across multiple regions and customers.
• Maintain visibility of refrigeration workloads, outstanding work, resource requirements, and operational constraints.
• Liaise with regional teams and technical resources to support effective operational coordination.
• Serve as a central operational contact for designated refrigeration customers.
• Attend and facilitate weekly, monthly, and ad hoc customer meetings as required.
• Prepare customer updates, performance reports, and action registers.
• Follow up on outstanding customer matters and ensure agreed actions are completed within the required timeframes.
• Monitor national refrigeration callouts, including open, completed, and outstanding jobs.
• Identify overdue or at-risk callouts and follow up with the relevant operational teams.
• Monitor callout ageing, response times, and completion status, escalating recurring or high-risk issues where necessary.
• Monitor refrigeration service performance against agreed customer requirements and Service Level Agreements (SLAs).
• Identify performance exceptions and trends, and provide regular updates to relevant stakeholders and customers.
• Compile and maintain national refrigeration reports, dashboards, and operational trackers.
• Prepare weekly, monthly, and ad hoc reports covering workloads, callouts, outstanding work, SLA performance, customer issues, and operational trends.
• Prepare and distribute customer communications regarding service progress, outstanding work, operational issues, projects, and agreed actions, ensuring that all information is clear, accurate, and up to date.
• Conduct regular invoicing checks across refrigeration customers, verifying completed work against invoicing information.
• Identify and investigate billing discrepancies, missing information, duplicate charges, and outstanding invoicing requirements.
• Liaise with Finance and Operations to resolve invoicing and reconciliation discrepancies.
• Reconcile refrigeration callouts against operational systems, completed work, customer requirements, and invoicing records, ensuring that exceptions are investigated and corrective action is taken.
• Maintain accurate administrative controls, trackers, action registers, and supporting documentation for the refrigeration function.
• Identify operational, customer, administrative, and service delivery issues requiring intervention, coordinating resolutions and escalating unresolved or high-impact matters to senior operations management.
• Support and coordinate national refrigeration projects, equipment upgrades, equipment-related initiatives, and customer-specific programmes as required.
• Track project activities, milestones, outstanding actions, and customer commitments to ensure timely completion.
• Collaborate with regional operations teams, technical planning, technicians, administration, finance, business intelligence, and national operations to align customer requirements with operational delivery.
• Prepare information for customer performance reviews and participate in these reviews as required.
• Maintain action logs and ensure that agreed actions are assigned, monitored, and completed.
• Identify recurring administrative, refrigeration, and service delivery issues, recommending improvements to processes, controls, reporting, and communication.
• Provide guidance and support to administrative and operational teams on refrigeration processes, reporting requirements, customer expectations, and recurring issues.
• Provide additional administrative, analytical, and operational support to senior operations management as required, in line with business priorities.

• Monday to Friday: 08:00 - 17:00

Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.