On-Site Technical Support
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Location
In office (Lima)
Seniority
Junior · 1+ year exp
Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Oct 21, 2026.
Overview
Company
Impact
Profile match
Stefanini is a Brazilian IT services group headquartered in São Paulo that provides technology outsourcing, service desk, field support, software development and digital transformation services to corporate clients. Founded in 1987, the group reports more than 30,000 employees in 41 countries, and its Latin American operations run delivery teams in Colombia, Chile, Peru, Argentina, Mexico, Panama and El Salvador. Its Spanish-speaking units hire help desk analysts, on-site support technicians, backend and full-stack developers, Power Platform and Copilot developers, QA analysts, cybersecurity SOC trainers and project managers.
¡Sé parte de Stefanini!
En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.
Responsabilidades e atribuições
- Brindar soporte técnico de segundo nivel a los usuarios finales.
- Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles.
- Instalar, configurar y mantener aplicaciones de software y sistemas operativos.
- Diagnóstico de equipos microinformáticos.
- Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos
- Documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda.
- Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente.
- Manténgase actualizado con las últimas tendencias tecnológicas y avances en la industria.
- Ayudar con proyectos e iniciativas de TI según lo asignado.
Requisitos e qualificações
- Experiencia como analista de mesa de ayuda o puesto afines
- Conocimiento de los sistemas operativos Windows y Microsoft Office.
- Conocimiento en ITIL
- 1 año de experiencia
- Buena comunicación y resolución de problemas.
- Capacidad para trabajo bajo presión, priorizar tareas de manera efectiva.
- Comprensión básica de conceptos y protocolos de redes.
Informações adicionais
Atención a usuarios en todo Lima.
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