Stage : Junior Customer Satisfaction manager

Filière/Métier

Sales & Marketing - Sales & Marketing

Contrat

Stage

Description de la mission

The Junior Customer Satisfaction Manager contributes to continuously improving the customer experience and customer satisfaction. Under the supervision of an experienced manager, they analyse customer feedback and requests, coordinate the resolution of customer pain points, and support internal teams in implementing corrective actions.

Profil

BAC+5 - Ecole de commerce et ou de communication

Technical skills

• Ability to analyse customer feedback and requests.
• Good knowledge and use of Microsoft Excel, PowerPoint, and reporting or dashboard tools.
• Understanding of root-cause analysis, corrective action plans, and continuous improvement principles.
• Ability to coordinate actions with cross-functional teams.
• Strong written and spoken English and French Behavioural Skills
• Customer focus and empathy, with the ability to understand customer or dealers expectations and translate them into practical actions.
• Clear communication, active listening, and the ability to work effectively with different departments.
• Analytical thinking, curiosity, and a structured approach to problem-solving.
• Organisation, attention to detail, and the ability to manage several priorities.
• Team spirit, adaptability, diplomacy, and a proactive attitude.
• Resilience and professionalism when handling complaints, urgent cases, or sensitive situations. At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. Chez Stellantis, nous évaluons les candidats selon leurs qualifications, leurs mérites et les besoins du métier. Nous accueillons les candidatures des personnes de tout genre, âge, ethnie, nationalité, religion, orientation sexuelle, et handicap. La diversité de nos équipes nous permettra de mieux appréhender l'évolution des besoins de nos clients et de notre environnement futur.

Durée du contrat

6 mois

Niveau de diplôme préparé

Bac+5

Langues

• Français (C2 - Billingue (4,5 - 5 Bright))
• Anglais (C1 - Courant (3,5 - 4,4 Bright))