F & B Service
Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 13, 2026.
Food & Beverage Service Team Member
Overview:
As a Food & Beverage Service team member at Louma Country Hotel, you will deliver warm, attentive, and knowledgeable service across our restaurant, bars, events, and in-room dining. You will play a key role in showcasing our estate’s farm-to-fork cuisine and Louma wines, ensuring each guest enjoys a memorable experience. Reporting directly to the Restaurant Manager, you will act as an ambassador for our brand.
Key Responsibilities:
1. Service
Greet and seat guests, take accurate orders, and serve food and beverages according to Louma’s high standards.
Thoroughly understand and describe menu items, ingredients, allergens, and Louma wines to guests.
Upsell menu items, drinks, wines, and experiences in a genuine and guest-focused manner.
Accurately process payments via the POS system, following all financial procedures.
Support service for events, private dining, breakfast, and in-room dining as scheduled.
2. Standards & Set-up
Set up, maintain, and clear service areas, stations, and bars before, during, and after service.
Maintain cleanliness and presentation standards in all guest areas.
Follow SOPs for service, cleaning, and stock management; report low stock or maintenance issues.
Maintain clear and timely communication with the kitchen regarding orders, timings, and special requests.
3. Guest Experience
Anticipate guest needs and consistently go the extra mile to enhance their experience.
Handle guest feedback in a professional manner, and promptly escalate complaints to management.
4. Licensing, Food Safety & Health & Safety
Serve alcohol responsibly and verify age in line with licensing regulations.
Strictly adhere to food safety, hygiene, and allergen protocols.
Take responsibility as a Competent Person in line with Health & Safety Policy, following all SOPs and risk assessments.
Be familiar with and follow all fire, evacuation, and emergency procedures.
5. Training & Qualifications
Essential: Level 2 Food Safety (or willingness to complete); allergen awareness training.
Desirable: WSET Level 1 or 2; barista experience; POS handling; First Aid at Work.
Previous food and beverage experience is advantageous; full training will be provided.
6. Other Requirements
Flexibility with working hours, including evenings, weekends, bank holidays, and peak periods.
Consistently presentable, cheerful, and polite, with good personal hygiene and a clean uniform.
Remain calm under pressure, contribute positively to the team, and build respectful relationships.
Represent the Louma Country Hotel ethos in all guest, team, partner, and third-party interactions.
Perform any other reasonable duties requested by the Restaurant Manager or F&B Service Manager.
Company Benefits
Enhanced Pension Scheme
Private Medical Insurance
Private Dental Insurance
Performance Related Bonus Scheme
Annual Performance Review