IT Technician-ITAM

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel, where success meets success.

What You'll Be Doing

The IT Technician-IT Asset Management (ITAM) is an entry-level, hands-on role supporting the daily operation of the IT inventory room. This position is responsible for receiving, preparing, imaging, tracking, shipping, and supporting the lifecycle management of IT devices and related equipment. This position will follow and document procedures to ensure accurate inventory control, timely fulfillment of device requests, and consistent service to internal stakeholders. The IT Technician will demonstrate technical aptitude, attention to detail, customer-service orientation, and a willingness to grow through exposure to ITIL practices, Microsoft Office tools, AI-assisted productivity, and basic scripting or automation concepts.

What We're Looking For

• Receive, inspect, verify, and record incoming IT hardware, peripherals, accessories, and related inventory in accordance with documented proced
• Prepare, package, ship, and track IT devices and equipment for end users, office locations, vendors, returns, repairs, redeployments, and other approved requests.
• Image, configure, label, and stage laptops, desktops, mobile devices, and related equipment using approved standards, checklists, and deployment instructions.
• Maintain accurate inventory records in Halo ITSM and related systems by updating asset status, ownership, location, serial number, lifecycle stage, and fulfillment details.
• Perform routine cycle counts, stock checks, inventory audits, and basic reconciliations to identify missing, incomplete, damaged, or inaccurate asset information.
• Support asset lifecycle activities, including intake, deployment, transfer, return, repair coordination, refresh, retirement, and disposal preparation.
• Respond to routine inventory, device fulfillment, shipping, receiving, and asset-related requests from IT teams and internal stakeholders in a timely and professional manner.
• Follow ITIL-aligned practices and documented work instructions for request fulfillment, incident support, change awareness, asset control, and escalation of issues.
• Use Microsoft Office tools to maintain tracking logs, prepare basic reports, organize documentation, communicate updates, and support day-to-day inventory operations.
• Use approved AI-assisted tools and templates to improve documentation quality, organize information, summarize activity, and support accurate research or analysis where appropriate.
• Apply or develop basic scripting, automation, or data-manipulation skills, such as PowerShell, Python, or Excel formulas, to support inventory accuracy and operational efficiency under guidance.
• Create and update basic documentation, job aids, knowledge articles, checklists, and standard work instructions to support consistency across inventory-room processes.
• Escalate discrepancies, fulfillment delays, damaged equipment, process gaps, security concerns, or unresolved issues to senior team members or leadership for review and direction.

What You'll Bring

• Basic understanding of IT Asset Management concepts, inventory control practices, asset lifecycle processes, and the importance of accurate asset data.
• Foundational awareness of ITIL concepts, including incident management, request fulfillment, change awareness, service ownership, documentation, and escalation practices.
• Strong technical aptitude with the ability to learn device imaging, hardware handling, inventory systems, ticketing systems, and standard operating procedures.
• Customer-service-oriented mindset with the ability to communicate professionally with IT teams, business users, vendors, and internal stakeholders.
• Strong attention to detail, organization, reliability, and ability to follow defined processes in a full-time onsite role with a set eight-hour shift during normal business hours.
• Demonstrated willingness to learn, accept feedback, build technical skills, and grow into more advanced ITAM, endpoint support, automation, or operational responsibilities.

Education & Experience

• Minimum Required: 1+ years of experience in experience in IT support, technical operations, inventory control, logistics, shipping and receiving, device imaging, or a related entry-level technical role, or equivalent education/experience.
• Minimum Required: High school diploma or equivalent required.
• Preferred: Associate degree, technical certificate, or equivalent coursework in information technology, logistics, business, or a related field.

Licenses & Credentials

• Minimum Required: None.

Systems & Technology

• Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
• Halo ITSM or comparable ITSM, ITAM, ticketing, inventory, or asset-management platforms.
• Device imaging, endpoint preparation, asset labeling, inventory tracking, shipping systems, and related operational tools.
• Approved AI-assisted productivity tools used to summarize information, improve documentation, organize data, and support basic analysis.
• Basic exposure to scripting or automation concepts such as PowerShell, Python, command-line tools, Excel formulas, or similar technologies preferred.

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.