Customer Service Representative

Responsibilities

STRATTEC Security Corporation is one of the world's largest suppliers providing access and security systems to the automotive market. This drives us to be an innovative company with the latest technology. STRATTEC creates exciting opportunities to people who like to work in an environment that challenges them to be creative, deal with multiple customers and projects, and research the latest technology. You will help STRATTEC to be a pioneer by working closely with the largest automotive customers in the world along with the largest electronic partners.

Let us know who you are! We want to know what motivates you and why you are the ideal candidate for our growing team. The ideal candidate will possess a team oriented attitude; have a multidiscipline background, and a passion for innovation. We are looking for leadership skills to develop a new group internally.

If you are one who like to build a team, has strong skillsets and likes to see your own ideas come to life, apply quickly!

SUMMARY:

To interpret, analyze and manage the customer's product demand (quantity and timing) through the use of the STRATTEC business systems and customer supplied systems. Maintains appropriate inventory levels of those products at STRATTEC, in transit to the customer, and at the customer's plant. Be the primary contact to the customer's Materials analysts. Assures the customer that STRATTEC is aware of their product demand, and maintain a Customer favorable perception of Strattec.

JOB DESCRIPTION:

• Manages a major OEM account
• Monitors and updates Customer portals as required in the Customer Supply Manual
• Solicits and maintains favorable contact with current and potential customers.
• Manages customer product orders from order entry to consumption at the customer’s plant, and maintain 100% delivery scores.
• Analyzes reasonableness of customer demand to determine over/under demand errors or demand in excess of quoted capacity, and takes appropriate corrective action.
• Challenges demand cancellations within the firm zone, especially at end of Quarter
• Coordinates with Planning and Customer as needed to manage critical shortages, and leads status meetings
• Open critical tickets/notifications to elevate critical supply conditions
• Develops and coordinates recovery shipping plans and shipping plan changes.
• Reviews STRATTEC product inventories in customers’ plants five times a day or as needed to detect daily demand changes
• Understands each customer’s scheduling, releasing and receiving systems as well as their delivery expectations.
• Maintains all current records and necessary historical data accurately for all products.
• Initiates and executes inventory obsolescence claims to the customer
• Analyzes, finds causes and corrects shipping discrepancies between STRATTEC and customer records.
• Manages effectively dates for New Modelintroduction or Model changes with Planning, Operations, and Program Management .
• Approves and disputes freight debit notes with supporting documentation, to the customer and fills out premium freight forms, as needed.
• Reviews, analyzes, challenges and reports on customer monthly rating of STRATTEC in terms of delivery performance.
• Participates in customer provided training sessions, product launch meetings, etc.
• Visits on site with customer plant schedulers for the purpose of relationship building, problem resolution and value creation.
• Participates in problem solving sessions and regularly attends scheduled team meetings and product design reviews.
• Advises product business team of customer service delivery issues, particularly problems whose solution is team related.
• Advises product business team of new or revised expectations by the customer.
• Brings significant problems associated with fulfilling STRATTEC's commitment to the Customer Service Director or to the Commercial Team, whichever is more appropriate for the issue at hand.

Qualifications

SKILL REQUIREMENTS:

• Strong computer user and ERP user (As400)
• Excellent organizational and interpersonal skills, problem solving and analytical skills.
• Solid math skills related to a manufacturing environment
• Understand sales forecast, and basic business skills
• Manufacturing and production planning and inventory control skills (including Model Launch and Model Change processes)
• Experienced in EDI Releases and Demand Management tools
• Must be fully bi-lingual (English/Spanish)
• Must be authorized to work in the US, and be able work the hours necessary to complete the job and be available for some travel.

EDUCATION & EXPERIENCE:

• Bachelors degree or two to four years related experience and/or training in customer service; experience with invoicing preferred.

STRATTEC SECURITY CORPORATION is an equal opportunity employer and practices affirmative action to recruit, hire, train, upgrade, transfer and promote persons in all job titles without regard to race, color, creed, religion, sex, age, national origin, disability or protected veteran status.