Senior Implementation Engineer

The Implementation Engineer will execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. In this role you will plan, architect, install, configure, test, and validate Stryker's Vocera solution; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing.

What you will do:

• Integrate Stryker’s Vocera solution with external systems: phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware
• Transfer knowledge to our customer’s technical staff to enable them to successfully maintain Vocera solutions; train the customer system administrator and help desk staff
• Create test plans, troubleshoot customer environments, and optimize the performance of the Vocera system
• Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements
• Coordinate activities effectively with internal cross functional teams
• Effectively communicate project status to stakeholders in a timely, consistent, and clear manner
• Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.
• Protect the security of medical or sensitive records to preserve their confidentiality

What you need:

Required

• Bachelors in Computer Science or related technical field
• Minimum 2 years of relevant experience in a customer-facing technical services or support

Preferred:

• Demonstrated ability with HL7 integrations or healthcare IT interoperability
• Prior VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems, storage arrays, networking equipment) associated with creating and supporting modern virtualized data centers
• Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus
• Experience with TCP/IP networking & security fundamentals as well as network load balancers (Citrix ADC; NetScaler or F5 Big IP)
• Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
• Prior experience integrating nurse call and/or patient monitoring systems
• Ability to deploy technology in the healthcare market is highly desired

Canada Pay Ranges:

• Canada: $72,400 - $96,600 CAD Annual
• Canada, Burnaby: $78,600 - $104,800 CAD Annual