Customer Success Manager (Key)
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 3, 2026.
Join our team as a Customer Success Manager, where you will build and maintain strong relationships with key stakeholders, own the post-sale lifecycle for assigned accounts, identify growth opportunities, and use data-driven decision making to maximize customer success. You will collaborate cross-functionally, act as the voice of the customer, and have access to a range of benefits including an excellent healthcare package, unlimited paid time off, and opportunities for career growth.
Missions
- 建立和维护与客户账户内关键利益相关者的强大关系，作为可信赖的顾问，指导客户充分利用我们的CX平台，实现最大影响。
- 负责所分配账户的整个售后生命周期，包括确保及时续签合同、推动保留策略和减轻流失风险。
- 识别并执行现有客户组合中的增销和交叉销售机会，利用对客户业务需求和我们产品的深刻了解提供量身定制的解决方案。
Profil recherché
- If you’re excited to help shape what’s next in AI-driven CRM-and build technology that drives real outcomes-we’d love to meet you- Team Collaboration: You excel in team settings, working cross-functionally to ensure clients receive a seamless experience. You contribute to the broader team success and offer insight into best practices for customer engagement
- Revenue Growth Expertise: Success in identifying upsell and cross-sell opportunities, with a clear understanding of how to leverage customer relationships to drive revenue growth and meet KPIs
- Resilience & Motivation: Demonstrated ability to thrive in a dynamic environment, managing multiple priorities and consistently delivering results while maintaining a positive, proactive attitude
- Customer-Centric Mindset: Demonstrated ability to build long-lasting relationships with clients, anticipating needs and providing value-added solutions. Comfort working in a consultative manner to advise on business process improvements through technology, a deep understanding of customer pain points, and the ability to navigate complex client relationships
- Proven Track Record: 4-7 years of experience in customer success, account management, or client-facing sales roles with direct responsibility for renewals, retention, and expansion within a SaaS B2B environment
- Communication Excellence: Ability to communicate effectively across all levels of an organization, including C-suite executives, both verbally and in writing. You should be clear, concise, and persuasive in your approach