Solution Support Coordinator

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we expand our operations, we are looking for a talented Solution Support Coordinator to join our team and support our Australian sales team with operational and sales processes.

Position

Solution Support Coordinator (Petaling Jaya)

Job Description

• Prepare accurate quotes for products, services, licensing, and managed service offerings.
• Send quotes to customers, track outstanding proposals, and conduct follow-ups as required.
• Take ownership of the renewals process from identification through completion, including preparation of renewal quotes and client notifications.
• Maintain accurate CRM records and generate structured sales reports for leadership visibility.
• Coordinate with distributors and vendors for pricing, availability, deal registrations, and renewals.
• Support the sales team with meeting preparation, internal coordination, and documentation.
• Communicate with customers regarding quotes, renewals, order status, and required documentation.
• Identify operational bottlenecks and suggest improvements to streamline sales execution.

Job Requirements

• 3+ years of experience in sales operations, sales support, order management, or similar roles within IT, SaaS, MSP, or technology distribution.
• Strong understanding of quoting workflows, renewals cycles, and CRM processes.
• Excellent written and verbal English communication skills.
• High attention to detail in pricing, documentation, and commercial information.
• Ability to work autonomously, prioritise effectively, and support multiple sales team members.
• Experience interacting with distributors and vendors is a plus.
• Exposure to Australian or similar Western business environments is desirable.

Job Type

• Full-time, work in office, 5 days a week

Salary

• Basic RM3200 - RM3500

Benefits

• EPF, Socso
• Annual Leave, Birthday Leave, Parental Leave
• Opportunities for promotion
• Professional development

Expected Start Date:

• Immediately

Know more about us at:

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.com/