Operations Manager

Job Description

• The Operations Manager is accountable for the comprehensive planning, management, and governance of day-to-day business unit operations within a Sun International property.
• This role ensures the property is well-maintained, secure, and achieves operational synergy across functions, including managing relationships with outsourced partners, to deliver exceptional guest experiences, drive footfall, and optimise revenue within strict budgetary and regulatory compliance.
• The focus is on operational excellence and continuous improvement to support the business unit's strategic objectives.

Core behavioural and technical competencies:

• Business Planning & Reporting
• Revenue Analysis & Forecasting
• Commercial, Feasibility & Financial Modelling
• Operational Management
• SLA & Contract Management
• Operational Governance & Standards
• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Job Requirements

Qualifications:

• REQUIRED  Relevant Bachelor's Degree (NQF 7) in Business Management, Hospitality Management or a related discipline
• REQUIRED Key Gaming Licence (NGB

Experience:

• 8-12 years experience in operations management
• 2+ years leading a multi-functional operations team