Operations Coordinator - Work Orders

Work Order (O&M) Coordinator - Solar Operations

Job Level: Coordinator

Location: Orem, Utah

Shift: Full-Time

Department: Operations, Work Orders

Division: Blue Raven Solar

Compensation: $16-18/hr

Benefits: Full-time employees are eligible for Health, Dental, Vision, Life & Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.

Role Overview

We are seeking a detail-oriented and reliable O&M Coordinator to support the scheduling, tracking, and administrative coordination of solar Operations & Maintenance work orders. This role focuses on execution and follow-through, working closely with O&M Specialists, field teams, and customers to ensure service requests are scheduled accurately and completed efficiently.

This position is well-suited for someone looking to grow within solar operations while gaining hands-on experience in work order coordination and customer support.

Key Responsibilities

Work Order Support

• Assist with creating, updating, and tracking O&M work orders in internal systems.
• Ensure customer and project information is entered accurately and kept up to date.
• Monitor work order statuses and flag delays or issues to senior team members.

Scheduling Assistance

• Support the scheduling of service appointments with customers and field crews.
• Coordinate calendar updates, confirmations, and reschedules as needed.
• Help ensure materials, access requirements, and documentation are in place prior to service visits.

Customer Communication

• Provide basic customer updates regarding appointment times and next steps.
• Respond to inbound customer questions and route complex issues or escalations appropriately.
• Maintain a professional and customer-friendly communication style across phone and email.

Operational Coordination

• Assist O&M Specialists and operations leadership with daily coordination tasks.
• Help maintain organized records, notes, and documentation for ongoing service work.
• Support reporting and data cleanup efforts as requested.

Team Collaboration

• Work closely with O&M Specialists, field teams, and subcontractors to support smooth service execution.
• Participate in team meetings and follow established processes and workflows.

Qualifications

Required

• Experience in an administrative, scheduling, coordination, or customer support role.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Comfort working with scheduling tools, CRM systems, and Google Workspace or MS Office.

Preferred

• Exposure to solar, construction, utilities, or field service environments.
• Customer service experience in a fast-paced or operations-driven setting.
• Ability to follow documented processes and standard operating procedures.

Key Competencies

• Dependable, consistent, and detail-oriented.
• Ability to manage routine tasks with accuracy and timeliness.
• Willingness to learn and grow within solar operations.
• Team-oriented mindset with a positive, service-focused attitude.