Operations Manager - Industrial Hose Products & Services

The Operations Manager is responsible for oversight of all aspects of counter sales and warehouse operations; including inventory, product handling shipping/receiving and personnel management in a friendly, fast-paced team environment.

Job Requirements:

• This position requires at least 5 years’ experience working in a hose fabrication and distribution business.
• Must be able to handle a busy counter and move customer traffic along at a quick pace.
• Experience in both industrial and hydraulic hoses is a must.
• Candidate must have experience in operational procedures and hose fabrication experience for a hose distributor. Candidates should be personable and possess the ability to handle all kinds of customer situations and have them leave wanting to return.
• The successful candidate will have a high level of understanding of our inventory and be able to recognize trends in customer purchases to make recommendations for inventory levels at the branch.
• The successful candidate will be responsible to carry out operational production procedures, ensure quality of product, safety to customers and staff and oversee training of team members on hose knowledge, machines and equipment along with customer service skills, to ensure a successful and profitable branch.

Other Required Skills and Competencies:

• Bilingual in English and Spanish is required for this position
• Excellent Customer Service Skills
• High Degree of Hose and Fittings Product knowledge
• Excellent Computer Skills
• Leader and Team Player

Essential Functions:

• Open and Close Branch on a daily basis
• Responsible for all cash management including bank deposits and petty cash fund
• Ensure facility is kept organized and clean both inside and outside daily
• Keep Retail Center stock up to date and accurate on an ongoing basis-bins organized and well-marked
• Make stock adjustment daily for inventory accuracy
• Make sure inventory is received properly, any adjustments made daily to receiving report
• Oversee Shipping and Receiving to assure product gets received and delivered in a timely manor
• Maintain payroll records for HR for processing each week
• Schedule personnel to have ample coverage for the Branch to account for vacations etc.
• Manage paperwork workflow to ensure production schedules are met and monthly budgets achieved
• Follow up on quotes to successfully convert quotes to orders within company margin guidelines
• Make sure will call orders are reviewed daily and customers are contacted in a timely manor and product is moved out of the warehouse to the customer
• Make sure building maintenance and equipment maintenance is performed regularly
• Control operational expenses within budgetary guidelines