IT Engineer

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Essential Duties and Responsibilities:

• Provide installation, configuration, and ongoing support for hardware devices, including PCs, tablets, mobile devices, printers, and other specialized equipment.
• Provide software support and local IT infrastructure services to ensure stable operation of office systems and applications.
• Perform troubleshooting and technical support for end-user computing environments, including hardware, software, and office automation systems.
• Provide IT support for various operational environments across the organization, ensuring system availability and smooth daily operations.
• Collaborate with cross-region IT teams to support global IT operations and resolve technical issues.
• Participate in backup and redundancy planning and management to ensure system reliability and business continuity.
• Assist in IT project planning and execution, including system implementation, coordination, and progress tracking.
• Create and maintain IT SOP documentation to standardize operational processes.
• Support IT systems and devices used by different departments, ensuring stable connectivity, system functionality, and user productivity.
• Perform other tasks assigned by supervisors to support departmental and organizational objectives.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
• Work Experience: At least 2-3 years of experience in IT support, Helpdesk services, or IT infrastructure operations.
• Technical Skills:

• Familiar with Windows operating systems and common office productivity software.
• Experience in troubleshooting hardware, software, network connectivity, and end-user computing environments.
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and LAN connectivity.
• Experience supporting enterprise systems, IT service management platforms, or ticketing systems is preferred.

4. Professional Skills:

• Strong problem-solving and troubleshooting skills with the ability to handle multiple technical issues efficiently.
• Good communication and interpersonal skills with the ability to collaborate with cross-functional teams.
• Ability to prioritize tasks and respond to technical issues in a timely manner.

5. Preferred Qualifications: Experience supporting enterprise IT environments across multiple departments is a plus.