Contract Operations Supervisor

Contracting Operations Supervisor

Company: Surge Staffing

Location: Columbus, Ohio

Work Environment: In-office

Position Type: Full-time

Position Summary

Surge Staffing is seeking a highly organized, customer-focused Contracting Operations Supervisor to oversee the day-to-day coordination of customer service agreements, amendments, and the internal contracting process. This role helps ensure agreements are accurate, move efficiently through review and approval, and align with Surge Staffing’s business model and operational needs.

Serving as a central liaison between Legal, Safety, Workers’ Compensation, Credit, and field leadership, this individual will provide responsive support and clear communication throughout the contracting process. The ideal candidate combines meticulous attention to detail with urgency and the ability to manage competing priorities while delivering outstanding customer service.

Key Responsibilities

Agreement Preparation and Oversight

• Prepare customer service agreements and amendments for prospective and existing customers using approved templates and language.
• Monitor agreements throughout the contracting process, tracking review status, approvals, signatures, and outstanding requirements.
• Review requests for completeness and accuracy, asking follow-up questions to clarify customer needs and resolve missing information.
• Coordinate proposed changes and nonstandard terms with Legal and other appropriate departments for review and approval.
• Maintain organized, accurate agreement records and make current documents accessible to authorized stakeholders.
• Develop a thorough understanding of Surge Staffing’s business model, service offerings, and operational requirements to support effective contracting decisions.

Cross-Departmental Coordination

• Serve as a liaison between Legal, Safety, Workers’ Compensation, Credit, the field, and other internal stakeholders.
• Coordinate departmental input and communicate requirements, outstanding questions, and next steps.
• Follow up proactively to keep agreements moving and escalate delays or unresolved issues when needed.
• Help ensure relevant credit, safety, insurance, and operational considerations are addressed through the appropriate review process.

Field Support and Customer Service

• Build strong relationships with branch teams and field leadership, providing a seamless and responsive contracting experience.
• Serve as a primary resource for questions about agreement status, required documentation, and contracting procedures.
• Educate the field on approved agreement terms, customer obligations, and operational requirements, involving Legal when interpretation is needed.
• Explain the contracting process clearly and help field teams understand their responsibilities and next steps.
• Respond to requests with professionalism, urgency, and consistent follow-through.

Reporting and Business Development Support

• Prepare weekly reports for the executive team summarizing contracting activity, pending agreements, outstanding issues, and priority items.
• Track turnaround times and identify recurring delays or opportunities to improve workflow.
• Review new customer profiles and research company operations, locations, and organizational structure to identify potential national account opportunities.
• Share qualified leads and supporting information with the appropriate national accounts or sales leadership.
• Use reliable external resources to verify business information and support contracting research.

Workflow Oversight and Improvement

• Organize and prioritize contracting requests based on business needs, deadlines, and complexity.
• Monitor daily workflow to support timely completion and consistent quality.
• Develop and maintain process documentation, checklists, and field resources.
• Identify opportunities to improve communication, reduce errors, and simplify the contracting experience.
• Support training and guidance for team members involved in the contracting process.

Qualifications

• 3+ years of experience in contract administration, business operations, sales support, or a related role.
• Previous supervisory, team lead, or workflow coordination experience preferred.
• Experience preparing, reviewing, or coordinating customer service agreements and amendments.
• Strong customer service skills and the ability to build productive relationships across departments and locations.
• Excellent written and verbal communication skills, including the ability to explain agreement requirements and processes clearly.
• Strong organizational skills with the ability to prioritize competing requests and meet deadlines.
• Meticulous attention to detail and a commitment to accuracy.
• Ability to ask thoughtful questions, research information, and follow issues through to resolution.
• Sound judgment in identifying issues that require Legal or leadership review.
• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
• High school diploma or equivalent required; associate or bachelor’s degree in business administration or a related field preferred.

Preferred Experience

• Experience in staffing or another multi-location service organization.
• Familiarity with customer onboarding, credit review, safety requirements, and workers’ compensation considerations.
• Experience using contract management systems, CRM platforms, or electronic signature tools.
• Experience preparing executive reports and researching national account opportunities.

What Success Looks Like

• Accurate agreements and amendments that move efficiently through review and approval.
• Responsive, dependable support for field teams.
• Clear communication and timely follow-up across departments.
• Executive reporting that provides visibility into contracting activity and outstanding issues.
• Consistent identification and referral of potential national account opportunities.

IND3