Deskside Engineer

Deskside Engineer Information Technology The Information Technology family provides, maintains, optimises and expands the business systems needed to support business operation, communication, data collection and management, decision making and management of customer relationships. It innovates and digitally transforms business process. It safeguards our business, customer and personal data Job Summary The role will be responsible for resolving IT issues, installing and maintaining hardware and software, and supporting our network and systems. To be successful in this role, you should have a basic understanding of computer systems, applications, and networks, as well as excellent communication and problem-solving skills. You should also be able to work independently and as part of a team, and handle multiple tasks and priorities Duties and responsibilities

• Respond to IT support requests from staff and customers via phone, email, or chat
• Troubleshoot and resolve hardware, software, network, and system issues
• Install, configure, and update IT equipment and software
• Provide training and guidance to users on how to use IT tools and applications
• Assisting with IT projects, such as system upgrades, migrations, backups, etc.
• Document IT procedures, policies, and best practices
• Monitor and maintain IT inventory, security, and performance
• Collaborate with other IT staff and external vendors as needed
• Remain current regarding IT trends and developments Skills
• Continual improvement mindset
• Knowledge of MS Windows operating system, Microsoft Office
• Ability to troubleshoot and diagnose IT issues and provide solutions
• Attention to detail, accuracy, and quality
• Ability to work under pressure and meet deadlines
• Excellent communication, customer service, and interpersonal skills
• Experience of Service management tools eg ServiceNOW, SysAID etc
• Willingness to learn new skills and technologies Values Drive, Collaboration, Innovation, and Resolve - are the foundation of our culture. They guide our actions, shape our decisions, and define how we work: Drive: We are driven by powerful passion. We take bold action and live our purpose with unwavering commitment. Collaboration: We break down silos and bring our talents together to realise our ambitions with collective strength and accountability. Innovation: We have a pioneering spirit to push the boundaries and create value by challenging convention and always improving. Resolve: We are agile, pro-active problem solvers who anticipate change and transform challenges into opportunities. As a proud member of the team Trusted to Protect Lives, you’ll be empowered to make a real difference. We aim for excellence in everything we do. Experience and qualification
• At least one year of experience in IT support or similar role
• ITIL certification or experience
• Continual improvement mindset
• Manufacturing industry experience desirable