Technical Consultant & Premium Support Engineer (Linux for SAP)

About Us

SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere-from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com.

Job Description

We are seeking a highly skilled individual for a unique hybrid role that bridges strategic consulting with dedicated premium customer support in South Korea. As a Technical Consultant & Premium Support Engineer, you will serve as a subject matter expert and trusted advisor to our enterprise customers, specifically leading the high-profile strategic migration from VMware vSphere to SUSE KVM virtualization to run mission-critical production SAP HANA and application workloads. You will not only design, deploy, and validate advanced Linux and open-source virtualization solutions but also provide expert, day-to-day high-touch support within customized customer environments.

This is an individual contributor role that requires a balance of deep technical capability, exceptional interpersonal skills, and the ability to seamlessly handle both proactive architectural project delivery and reactive, critical issue resolution.

Key Responsibilities

Consulting & Solution Design

• Act as an on-site expert in identifying customer requirements, designing solution architecture, defining configuration, and deploying SUSE KVM and Linux solutions.

• Lead the Technical Design Document (TDD) revisions and define step-by-step methodologies to validate hypervisor codebase against strict SAP validation criteria.

• Drive hardware and hypervisor validation plans for next-generation server architectures. For example, Intel Granite Rapids (GNR) 2-Socket and 4-Socket servers for production SAP HANA and application workloads.

• Architect and implement advanced virtualization enablement including VM Live Migration, KVM Libvirt management layer configurations, and high-speed Fibre Channel (FC) SAN block storage mapping.

• Design and execute migration Proof-of-Concepts (PoCs) to transition Red Hat Enterprise Linux (RHEL) for SAP virtual machines from VMware vSphere to SLES for SAP Applications on SUSE KVM.

• Create Consulting work packages, Statements-Of-Work (SOW), and assist with technical documentation to support infrastructure build-out.

• Provide advice and enablement to consulting partners and collaborate with approved technical partners on co-delivered enterprise solutions.

Premium Support & Customer Advocacy

• Provide full-time, day-to-day local support and serve as the dedicated technical contact and escalation point for the customer’s customized environment.

• Become an expert in your customers’ business processes and configuration standards to diagnose and resolve environment-specific issues quickly under active database load.

• Validate and troubleshoot critical Libvirt failover scenarios and KVM Host High Availability (HA) clusters using heartbeat-based cluster membership (Corosync/Pacemaker).

• Implement and maintain robust STONITH (fencing) mechanisms utilizing physical power-off (IPMI/iLO/iDRAC) or STONITH Block Devices (SBD) paired with hardware watchdogs to prevent split-brain scenarios and dual-writer risks.

• Advise customers regarding the proactive maintenance, health checks, lifecycle patching, and deployment of SUSE software.

• Serve as a customer advocate by facilitating a fast-track escalation path to ensure continuous operational runtime.

• Pro-actively share knowledge by writing technical runbooks, operational guides, and distributing helpful technical information (patches, security news) to customers.

Qualifications & Skills

Technical Expertise

• Proven technical skills in designing and delivering enterprise-level solutions in Enterprise Linux and native Linux kernel-level virtualization.

• Deep product expertise in SUSE KVM hypervisor (QEMU, libvirt), SLES, SLES for SAP Applications, and SLES High Availability Extension (SLE-HAE).

• Familiarity with OpenStack APIs, cloud orchestrators , and software-defined networking.

• Hands-on experience with migration tooling such as virt-v2v, qemu-img convert, SAP HANA System Replication (HSR), or third-party automated replication tools.

• Familiarity with SUSE Multi-Linux Manager (formerly SUSE Manager) for lifecycle management, Trento for SAP configuration compliance auditing, and SES/Ceph or K8S/CaaS is highly preferred.

• Strong understanding of physical server hardware tuning, including NUMA node placement boundaries, CPU pinning, and 1GB Huge Pages configurations for in-memory databases.

Experience & Education

• Bachelor’s Degree in Computer Science, Information Systems, or a related field (and/or applicable experience).

• 5+ years of foundational IT Services, Systems Engineering, or Support experience, combined with extensive experience in a high-tech or enterprise software company.

• Demonstrated experience in data center migration projects, specifically executing VMware-to-KVM virtualization transitions for mission-critical enterprise workloads.

• Experience working in an international environment alongside cross-regional R&D teams; project management skills are a distinct advantage.

Professional Attributes

• Exceptional written and verbal communication skills, with fluency in both Korean and English required to bridge local operations with global engineering.

• Ability to appropriately handle tense/stressful customer situations regarding mission-critical service outages and database downtime.

• Strong sense of responsibility, self-motivation, and the ability to work independently and seamlessly across organizations on-site.

• Able to influence internal and external stakeholders and form strong relationships with pre-sales, sales, and customer executives.

Job

What We Offer

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!

We give you the freedom to be yourself. You will work in a global community of unique individuals - like you - with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values

SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.

Choice:

We are continuously making choice happen

We are accountable for our choices

We never get complacent

Community:

Nobody is smarter than everybody

We embrace diversity of thought

We are “open source first, upstream first” where collaboration benefits all

Trust:

We are trusted to deliver with integrity

We offer trust by default, and do not wait for it to be earned

We foster an environment where everyone trusts each other

Innovation:

We foster a culture of experimentation, and embrace change by challenging the norm

We are committed to continuous improvement, creativity and adaptability

Ideas are great, but without execution they are just ideas