customer service agent

Sutherland • English: C1 • Doctoral Degree (PhD) • 8 months ago
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Location
In office (New Cairo)
Seniority
Junior
Employment
Full-Time
Overview
Company
Impact
Profile match

Sutherland

Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.
sutherlandglobal.com • HQ: Pittsford, United States • Call Center Services • Business Process Outsourcing (BPO) • IT Outsourcing • IT Consulting • Information Technology • Professional Services • Est. 1986

Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.

Role Description

This is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day customer interactions, providing support and ensuring customer satisfaction. Responsibilities include responding to customer inquiries, resolving issues, and maintaining a high level of customer experience. The role also involves documenting interactions, updating customer records, and collaborating with other team members to improve service procedures.

Qualifications

Customer Service Representatives, Customer Support, and Customer Experience skills

Ability to ensure high levels of Customer Satisfaction and effective Customer Service

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to work on-site in New Cairo

Experience in customer service roles is beneficial

High school diploma or equivalent; additional education is a plus

Fluency in English is a MUST

Flexibility with night and overnight shifts is a MUST

Benefits

17,000egp Net salary and more!

fully paid training

social and medical insurance

transportation is provided (door to door for ladies)

KPIs are granted 1st 3 months

95% of our promotions are internal

No experiencezx is required!

Lots of events and Lots of fun!

Qualifications

Who Can Apply?

Fresh graduates & dropouts are welcome!

Good communication and customer service skills

A positive attitude and willingness to learn

Strong listening and problem-solving skills

Comfortable working as part of a team

Fluent English is required (B2/C1 level)

Ability to work night & overnight shifts

What’s In It for You?

Attractive salary

Fully paid training

Granted KPIS first 3 months

Social & medical insurance

Free transportation

Overnight allowance

Real opportunities for career growth and promotion.

All your information will be kept confidential according to EEO guidelines.

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