Customer Service Agents

Sutherland • English: C1 • 4 months ago
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Location
In office (New Cairo)
Seniority
Junior
Employment
Full-Time
Overview
Company
Impact
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Sutherland

Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.
sutherlandglobal.com • HQ: Pittsford, United States • Call Center Services • Business Process Outsourcing (BPO) • IT Outsourcing • IT Consulting • Information Technology • Professional Services • Est. 1986

Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence.

  • Answering customer questions and providing support
  • Resolving issues in a calm, professional, and friendly way
  • Communicating clearly and confidently over the phone
  • Working closely with your team to deliver great service
  • Fresh graduates & dropouts are welcome!
  • Good communication and customer service skills
  • A positive attitude and willingness to learn
  • Strong listening and problem-solving skills
  • Comfortable working as part of a team
  • Fluent English is a MUST (B2/C1 level)
  • Ability to work night & overnight shifts
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