Location
In office (Kuala Lumpur)
Seniority
Middle · 1+ year exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.
Sutherland is Great Place to Work Certified. Refer your friends today!
- Maintains customer records by updating account information.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Ability to present, persuade and communicate effectively.
- English Speaking, Customer Service Level 1 (native or near-native quality business English)
- Minimum 1 year of customer service experience is a must.
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