French Customer service representatives

Sutherland • French: C1 • English • 1 day ago
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Location
In office (New Cairo)
Seniority
Junior
Employment
Full-Time
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Sutherland

Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.
sutherlandglobal.com • HQ: Pittsford, United States • Analytics Platforms • Data & Analytics • Artificial Intelligence • 201-500 employees • Est. 1986

French Customer Service Representative

Cairo, Egypt | Full-Time

About Sutherland

At Sutherland, we combine artificial intelligence, cloud engineering, and advanced automation to deliver digital transformation for iconic global brands. With over 360 proprietary innovations and a commitment to operational excellence, we engineer measurable outcomes that elevate customer experiences worldwide.

We are seeking a customer-focused French Customer Service Representative to join our Cairo team. In this role, you will act as the frontline voice of global brands, delivering high-quality phone support and seamless issue resolution.

Key Responsibilities

Handle inbound customer inquiries via phone, providing prompt and empathetic support.

Diagnose, troubleshoot, and resolve issues effectively while upholding service quality standards.

Ensure every customer interaction reflects professionalism, active listening, and brand value.

Collaborate with internal support teams to continuously improve service delivery.

  • Language Proficiency: Fluent French (C1/B2) paired with strong conversational English.
  • Background: Open to fresh graduates, experienced candidates, and college dropouts.
  • Skills: Excellent communication, active listening, and structured problem-solving abilities.
  • Mindset: Adaptable team player with a positive, growth-oriented attitude.
  • Availability: Flexibility to work rotational overnight/night shifts.
  • Competitive salary package plus performance KPIs (guaranteed during the first 3 months). 33.7k net including 15% kpis/ morning shifts
  • Fully paid onboarding and continuous product training.
  • Comprehensive social and private medical insurance.
  • Door-to-door / central-point company transportation.
  • Night shift allowance.
  • Clear paths for internal career advancement.

How to Apply

Send your updated CV or a voice note in French to 01032333143 or 01034442874.

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