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Salary
$56k – $136k per year (Estimated)
Location
In office (Bogotá)
Seniority
Senior · 3+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Professionals in this role get to:

Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and new hires.

Build the company: Identify and recruit the best-fit personnel to help drive the team and company to higher levels.

Strengthen relationships: Establish and maintain communication with outside resources to help build a network for sourcing qualified applicants.

Support the team: Facilitate the completion of drug tests, background checks and other pre-employment requirements.

Screen and evaluate talent: Review resumes, conduct initial phone screenings, and perform candidate interviews to assess qualifications and cultural fit for open positions.

Manage recruitment operations: Utilize applicant tracking systems (ATS) and recruitment databases to maintain organized candidate records, track application status, and manage high-volume candidate pipelines efficiently.

Collaborate with hiring managers: Partner with department leaders to understand staffing needs, job requirements, and hiring timelines while providing regular updates on recruitment progress and candidate recommendations.

Track and report metrics: Monitor key recruitment performance indicators such as time-to-hire, cost-per-hire, and candidate quality to identify process improvements and ensure recruitment goals are met.

Ensure compliance: Maintain adherence to employment laws, company policies, and ethical recruitment practices throughout the hiring process.

Our most successful candidates will have:

  • 3+ years of experience in high-volume recruitment
  • B2 or above English level
  • Proficiency with Applicant Tracking Systems (ATS) and recruitment databases
  • Ability to work in MS Office
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Ability to be proactive in developing trust and professional rapport with employees and team members; work as a team player
  • Strong verbal and written communication skills; ability to communicate in a clear, constructive, and professional manner
  • Ability to identify, recruit, and develop talent
  • Experience with candidate screening, phone interviews, and assessment techniques
  • Knowledge of employment laws, compliance requirements, and ethical recruitment practices
  • Strong analytical skills with the ability to track and interpret recruitment metrics and key performance indicators

All your information will be kept confidential according to EEO guidelines.

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