Open Positions: Customer Service Agents

Sutherland • English: C1 • 4 months ago
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Location
In office (Alexandria)
Seniority
Junior
Employment
Full-Time
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Sutherland

Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.
sutherlandglobal.com • HQ: Pittsford, United States • Call Center Services • Business Process Outsourcing (BPO) • IT Outsourcing • IT Consulting • Information Technology • Professional Services • Est. 1986

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

Your day-to-day responsibilities will include:

  • Handling customer interactions with efficiency and empathy.
  • Providing tailored solutions to meet customer needs.
  • Ensuring a positive customer experience through effective communication and professional phone etiquette.

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

We’re Hiring Talented People!

Grads, Fresh Grads & Dropouts are welcome to apply!

What we’re looking for:

Fluency in English is a MUST! (B2/C1 level)

Strong skills in Customer Service & Customer Support

Proven ability to enhance Customer Satisfaction & Customer Experience

Flexibility with night and over night shifts.

All your information will be kept confidential according to EEO guidelines.

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