Patient Advocate- Onsite Part-Time

Sutherland Healthcare Solutions is a leading provider of consulting, business process outsourcing (BPO), information technology outsourcing (ITO), and analytics solutions to the entire healthcare ecosystem; providers, payers, state/federal, and accountable care organizations (ACOs). We have 3,500 dedicated healthcare employees in 10+ global sites delivering customized and scalable BPO solutions that improve the overall quality of our clients’ healthcare services.

This is a part time position and will work onsite at two hospitals in Peoria and Pekin, IL.

It will be about 20-25 hrs per week

• The Patient Advocate screens patients for Medicaid and other State or Federal assistance programs, determines eligibility, and assists with applications, documentation, and required follow-up.
• Screen patients through bedside visits, phone interviews, or field visits to determine eligibility.
• Educate and assist patients with Medicaid and other assistance applications.
• Gather required documents and complete eligibility verification.
• Coordinate with physicians, case managers, social workers, hospital staff, and government agencies.
• Provide excellent customer service and maintain professional relationships.
• Document patient interactions, update account statuses, and complete weekly reports.
• Follow Sutherland/client policies, quality standards, and Medicaid/HIX guidelines.
• Travel to local government offices as needed.
• Maintain a professional appearance and keep required certifications current.

• Bachelor’s degree preferred or equivalent work experience.
• Knowledge of Medicaid eligibility and Health Insurance Exchange; Certified Application Counselor a plus.
• Reliable transportation and ability to travel locally as needed (no overnight travel).
• Ability to work independently and make sound decisions.
• Strong communication, interpersonal, and relationship-building skills.
• Excellent organizational, time management, and multitasking abilities.
• Basic computer proficiency and ability to maintain required system knowledge and certifications.
• Bilingual (Spanish) preferred but not required.

This is a part time position and will work onsite at two hospitals in Peoria and Pekin, IL. It will be about 20-25 hrs per week

EEOC and Veteran Documentation

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At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.